PT Front Office Representative

PT Clinic Front Office Representative (PRN)

Location: Jacksonville FL (Southside Clinic)

What We Offer

Heres a sneak peek of the awesome perks our Full-Time Team Members enjoy:
Competitive health & welfare benefits HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO paid holidays AND appreciation events plus so much more!

About Us

Established in 2001 Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary

The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in scheduling insurance verification and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

Greet and check in patients promptly and professionally

Collect and verify patient demographic insurance and consent information

Schedule appointments and follow-up visits

Verify insurance eligibility referrals and authorizations

Collect copays coinsurance and outstanding balances

Answer basic billing and insurance questions and escalate complex issues as needed

Scan and update patient documents accurately

Communicate schedule delays to patients in the lobby

Maintain and balance a secure cash drawer daily

Follow front office procedures and HIPAA guidelines

Maintain a clean organized and confidential workspace

Qualifications

High school diploma or GED preferred

Minimum of 1 year of front office or patient registration experience in a medical setting

Knowledge of insurance processes medical terminology and scheduling systems

Strong communication and customer service skills

Ability to handle sensitive situations with empathy and professionalism

Bilingual (English/Spanish) strongly preferred

Payment collection experience preferred

Work Environment & Physical Requirements

Standard medical office environment

May require travel between clinic locations

Ability to sit stand bend and use a computer throughout the day

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skillsabilities and working conditions may change as needs evolve. **

Required Experience:

Unclear Seniority