Software Engineer II (Infrastructure)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

How you will make an impact:

As a Software Engineer II Infrastructure on the Queueing and DBOps team youll:

• Help operate the infrastructure behind Iterables missioncritical data systems including high-throughput Apache Pulsar clusters RDS Postgres/Aurora Elasticache/Valkey and OpenSearch.
• Implement safe automated patterns for upgrades migrations and configuration changes (e.g. bluegreen and rolling deployments) that keep our uptime and data integrity SLOs.
• Build and evolve Terraform/IaC modules and other golden path tooling that make it easy for engineering teams to adopt our platforms safely and consistently.
• Partner closely with our backend engineers to provide the infrastructure foundations for libraries and features including rate limiting database caching and CDC pipelines.

Youll work in a small highimpact team where your decisions directly influence Iterables reliability costs and ability to ship new data-powered features.

What youll do

• Run a reliable data infrastructure at scale
• Operate production Pulsar database caching and search clusters with a focus on high availability performance and predictable behavior.
• Implement and refine alerting dashboards and runbooks to catch issues early and reduce incident MTTR.
• Standardize and automate infrastructure patterns
• Extend and maintain Terraform modules and other shared tooling used across engineering for team-owned services.
• Drive consistency in how environments are provisioned and configured reducing drift and simplifying audits upgrades and troubleshooting.
• Deliver safer upgrades and migrations
• Contribute to zerodowntime upgrade strategies for all team-owned infrastructure
• Support strategic migrations with highquality plans test coverage and rollout mechanics.
• Level up reliability and oncall
• Participate in the oncall rotation for Queuing and DBOps infrastructure owning incident response and followups for your domains.
• Turn incident learnings into durable improvements in tooling automation and documentation.

Required Core Competencies & Proficiencies

• Have 2 years of experience as a Software Engineer Infrastructure / SRE / Platform engineer or similar role.
• Have handson experience operating cloud infrastructure (ideally AWS) in production including at least one of:
• Managed databases (Postgres/Aurora or similar)
• Distributed queues/streaming systems
• Caching systems
• Search or analytics datastores
• Are comfortable writing production code in at least one modern language; experience with Python and/or Golang and/or Javais a plus.
• Have practical experience with Infrastructure as Code (Terraform strongly preferred) and CI/CD pipelines.
• Enjoy debugging complex distributed systems and tracking down performance bottlenecks across services databases and queues.
• Communicate clearly with both infra and backend engineers and are comfortable collaborating across teams.
• Bring a growth mindset and a bias toward automation simplification and longterm reliability over oneoff fixes.

What we offer

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55 per day
• Community Days (days for us to give back to the community)
• Paid Annual Leave (22 days)
• Global Lifestyle Reimbursement Account
• Paid Sabbatical
• Complete laptop workstation

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