Associate Director, HR Innovation and Operations

The Associate Director HR Innovation & Operations is a critical leadership role within BTI responsible for driving strategic initiatives operational excellence and execution across the talent ecosystem. This role works closely with the Group Vice President and the BTI Leadership Team playing a central part in shaping BTI talent priorities. Partner with HRPs and other critical resources operationalizing and delivering BTIs talent priorities.

This leader will work in close partnership with HR Partners (HRPs) COEs and cross-functional stakeholders to strengthen organizational capability evolve talent processes and enable effective planning and decision-making. The ideal candidate combines strategic thinking exceptional business judgment a strong bias for execution and detail orientation / project management.

The type of work youll engage in:

• Partner with the BTI Leadership Team to define refine and operationalize BTIs long-term strategic roadmap for talent. For 2026 this includes partnership across hiring great talent initiatives onboarding initiatives culture of performance work and special projects throughout the year.
• Translate strategy into actionable plans structured programs and measurable outcomes.
• Partner with GVP on preparation for and delivery of key meetings including HRP Monthly Meetings and Leadership Meetings. Partnership on key deliverables for HRLT discussions BTI Ops Meetings etc. Prioritize key topics to drive clarity from senior most leaders during 1:1 meetings or other forums.
• Drive rigorous project management and organization across multiple projects. Analyze/synthesize quantitative and qualitative data into compelling executive level presentations
• Build trusted relationships with HRPs and COEs to drive consistent application of talent processes across all businesses.
• Successfully identify plan manage and drive improvement for recurring people processes (ratings calibrations compensation talent reviews HRP enablement etc.)
• Ensure effective coordination collaboration and partnership with COEs capturing the voice of the business and HRPs for deliverables
• Lead by example with operational best practices focused on scale and automation continuously challenging the status quo and taking action to reduce manual & redundant efforts
• Leverage and be the subject matter expert on HRP technology offerings (PIP Dashboard Workday Visier Qualtrics) while empowering technology adoption to HRPs
• Organize guide and drive critical talent projects & initiatives through robust project planning (establish objectives timelines / setback schedules critical deliverables and milestones communications etc.)
• Provide strategic guidance input and partnership in the planning and scoping of a project or initiative with key stakeholders
• Consistently bring the enterprise lens connecting the dots across each project and initiative where things may overlap and/or become interdependent
• Continuously seek opportunities to enhance current processes and practices while maintaining a customer service mindset
• Be proactive with contributions and take initiative to drive impact acting with urgency and keeping pace
• Obsess over quality with strong attention to detail and accuracy
• Serve as a connective tissue role enabling alignment communication and coordination across HR and business stakeholders.

What youll need:

• 12 years of experience in strategy operations HR Partner or related fields.
• Demonstrated success in leading large-scale programs or initiatives.
• Experience working with senior leaders and driving alignment across a complex organization.
• Unstructured problem solver able to work in the grey with limited context while identifying sustainable solutions to solve complex business issues
• Strong project management skills with the ability to manage multiple time-sensitive priorities simultaneously.
• Proactive self-starter able to take initiative to solve problems while knowing when to ask questions and leverage others; always thinking one step ahead.
• Excellent communication storytelling and influencing capabilities.
• Quick and avid learner able to quickly process and synthesize information; curious and willing to roll up your sleeves and dive into unknown
• Innovative no limits mindset creative and innovative solutions; constantly thinking about ways to improve current processes
• Is a lifelong learner and eager to pitch in and constantly develop new skills

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Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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