Donor Services Assistant
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Job Location:
Palm Harbor, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Suncoast Hospice Foundation a part of Empath Health is currently seeking a compassionate Donor Services Assistant to join our Suncoast Hospice Foundation team in Palm Harbor FL.In this role the Donor Services Assistant plays a key role in supporting the Foundations fundraising and stewardship efforts. This position is responsible for accurate daily gift entry donor acknowledgements CRM data maintenance donor research and providing exceptional customer service to donors staff and community partners.
What Youll Do
Gift Processing & Donor Acknowledgement
- Accurately enter and process all daily gifts online donations and event registrations.
- Generate and send donor acknowledgement letters within 48 hours.
- Follow PCI guidelines for credit card processing.
Customer Service & Communication
- Provide professional timely and courteous support to donors volunteers and internal staff.
- Make outbound calls as needed for donor followâup event support or data clarification.
- Serve as a primary point of contact for donor inquiries via phone and email.
CRM & Data Management (Virtuous CRM)
- Create and update donor and contact records with accuracy and consistency.
- Maintain data integrity by performing regular system checks merging duplicates and updating addresses salutations and relationship links.
- Assist with data cleanup projects and ongoing database maintenance.
Why Join Empath Health
- Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
- Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
- Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
- Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
- Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.
What Youll Need
- Education and/or Experience: High school diploma or general education degree (GED).
- 13 years of experience in data entry or administrative support.
- Experience with CRM or donor databases preferred Virtuous CRM experience a plus.
- Proficiency in Microsoft Office Suite especially Word and Excel (mail merges formulas).
- Strong attention to detail accuracy and deadlines.
- Customer-focused and professional manners in dealing with others.
- Excellent verbal and written communication skills.
- Ability to function effectively and independently as a member of the Foundation team.
What Youll Find at Empath Health
Unified in empathy we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.
Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.
At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.
Required Experience:
Junior IC
About Company
RJ Young partners with organizations to provide innovative office & IT technology, helping them streamline operations, boost productivity, and security.
