Premium Customer Success Officer (German)

David Kennedy Recruitment is working with a multinational financial services company specialising in online trading who is seeking to onboard a German speaking Premium Customer Success Officer to join their team in Limassol.

Position: Premium Customer Success Officer

Location: Limassol Cyprus

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Build and maintain long lasting relationships with existing clients offer them the best solution services

• Ensure existing clients are satisfied as well as gaining and using feedback

• Research industry trends

• Give presentations to clients about products or services

• Resolve and answer any questions/queries asked by the client if able to help or escalate it to the relevant department

• Ensure that the terms of a contract are adhered to by both your employer and clients

• Understand and help to meet the targets and aims of the client.

REQUIREMENTS:

• Native in German both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage

• Degree in Economics Business or any other relevant field

• Previous experience in a Client Relationship Sales Business Development or Customer Support roles within the FX industry is a must!

• Good understanding of financial markets and financial instruments

• Knowledge of technical analysis

• Knowledge of fundamental analysis

• Excellent copywriting skills

• Excellent communication skills

• Passionate about the financial markets

• Self-motivated a high achiever

• High time management skills

• Ability to work independently while being a team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience skills and performance

• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• 24 working days annual leave

• Private medical insurance

• Company discount card with access to various goods and services

• And many others!!!