Business Analyst

1. Requirements Elicitation ManagementConduct deep-dive discovery sessions with cross-functional stakeholders (business unit leaders HR SecOps IT infrastructure ERP teams compliance audit and customer experience teams) to elicit end-to-end IAMCIAM requirements focusing on access governance JML workflows role-based access and access review processesDocument and formalize business requirements functional requirements non-functional requirements (auditability scalability usability) and process flows for workforce onboardingoffboardingrole changes customer identity management and cross-system access provisioningdeprovisioningPrioritize requirements based on business risk compliance needs and project objectives manage the requirements backlog handle scope changes and ensure full traceability from business need to solution deliveryPerform gap analysis between existing IAM tools (Clear Skye Keycloak) and desired governance capabilities identify limitations in integration usability and governance depth and document remediation requirements2. Process Design Technical TranslationDesign standardized auditable JML processes role-based access control (RBAC) frameworks and access review workflows aligned with least-privilege principles create detailed process maps swimlane diagrams and standard operating procedures (SOPs) for all identity access activitiesTranslate business and governance requirements into clear actionable technical specifications for the implementation team (Entra ID configuration tool integration workflow automation) collaborate with technical teams to ensure requirements are feasible and aligned with technical capabilitiesSupport evaluation of potential AI-enabled identity solutions document requirements for enhanced automation and access decision-making and support vendor solution assessment against business governance needsDefine user acceptance testing (UAT) criteria test cases and test scripts for IAMCIAM capabilities coordinate UAT with end users and business stakeholders validate that the solution meets all access governance and usability requirements and resolve UAT defects gaps3. Stakeholder Collaboration DocumentationAct as the primary liaison between business stakeholders and technical project teams clarify requirements resolve ambiguities and communicate technical constraints to business teamsMaintain comprehensive project documentation requirements documents process maps functional specs test plans and user guides ensure all documentation is audit-ready and aligned with internal governance standardsSupport change management and training material development translate complex IAMCIAM processes into simple guidance for end users and administratorsWork closely with the Project Manager to track requirement delivery identify bottlenecks and adjust requirements as needed to stay aligned with project timeline and scope