Business Case Analyst

Business Case Analyst (EDP)

Interview Type: Webcam and In-Person

Citizenship: USC

Washington DC Onsite (must locals)

Job Description Business Case Analyst (Intermediate Level)

The Business Case Analyst supports the Enterprise Data Platform (EDP) at the Board of Governors of the Federal Reserve System. The EDP empowers the Board to confidently use trusted standardized and well governed data to drive insight and innovation.

The Business Case Analyst supports the EDP team with use case analysis process analysis knowledge management process documentation product documentation user onboarding product operations and stakeholder coordination. This role helps translate business and mission needs into clear platform requirements process documentation capability gaps decision records and product planning inputs. The role also supports knowledge management by organizing maintaining and improving the availability of reusable documentation decision records process guidance and other knowledge assets.

The ideal candidate is organized analytical strong in written communication and comfortable working across business technical data governance and platform teams.

Personnel Qualifications Intermediate Level (Generic BOA Section 3.4.1.1)

• A bachelor s degree (MBA preferred) (from an accredited institution) and three (3) years of experience
  OR
• At least four (4) years in business analysis with three (3) of these years performing Business Cases and no degree requirement

Capabilities Intermediate Level (Generic BOA)

• Identifies costs for existing IT systems (maintenance operations etc.)
• Identifies lifecycle costs for proposed IT systems (development operations maintenance)
• Identifies cost savings and cost avoidance associated with the retirement of old systems or improved performance of new systems
• Provides briefings on analyses conducted

TOR Specific Knowledge Skills and Experience (Enterprise Data Platform)

• Experience supporting business analysis product analysis process analysis product operations program support or technology delivery activities
• Experience gathering documenting and synthesizing business needs user needs pain points assumptions constraints and desired outcomes
• Experience documenting current state and future state business processes workflows handoffs decision points and operational procedures
• Ability to translate stakeholder needs into clear requirements user stories acceptance criteria process flows and product planning inputs
• Strong written communication skills including the ability to create clear documentation for mixed business and technical audiences
• Experience creating or maintaining requirements documents process guides SOPs meeting summaries decision logs issue trackers and stakeholder materials
• Ability to identify process gaps bottlenecks unclear ownership handoff issues and opportunities for standardization
• Ability to support discovery sessions stakeholder interviews workshops and requirements gathering discussions
• Strong organizational skills and attention to detail including the ability to track decisions dependencies risks issues action items and open questions
• Comfort working with technical and non technical stakeholders across product engineering security data governance infrastructure analytics and business teams
• Proficiency with collaboration work management and documentation tools such as Jira SharePoint PowerPoint Visio wiki tools or similar platforms
• Ability to synthesize complex discussions into concise summaries requirements decision records and action plans
• Bachelor s degree in a related field or equivalent practical experience
• 5 years of experience in business analysis process analysis product analysis product operations program analysis or technology delivery support
• Experience creating organizing maintaining and improving knowledge management assets such as knowledge bases documentation libraries FAQs process guides decision logs onboarding references and reusable templates
• Ability to organize information into intuitive structures that make it easier for platform teams and stakeholders to find understand and reuse current information
• Experience supporting documentation lifecycle management including content review refresh consolidation and archival

Highly Valued (Desirable but Not Required) Knowledge Skills and Experience

• Experience supporting data platforms analytics platforms cloud platforms enterprise systems or internal technology products
• Experience working as a scrum master and/or holding scrum or agile certifications
• Familiarity with data governance metadata management data access data intake analytics workflows or data product concepts
• Familiarity with agile delivery practices including backlog management user stories acceptance criteria sprint planning and roadmap inputs
• Experience creating executive ready summaries product briefs capability one pagers stakeholder updates or briefing materials
• Experience with business process mapping current state/future state analysis RACI development SOP development or operational process improvement
• Experience supporting platform intake prioritization stakeholder engagement or service delivery processes
• Experience working in regulated federal financial or security conscious environments
• Experience working with cross functional teams that include product owners engineers architects data governance teams security teams infrastructure teams data scientists analysts or researchers
• Ability to identify common patterns across stakeholder use cases and connect those patterns to reusable platform capabilities
• Experience improving findability usability consistency and lifecycle management of documentation and knowledge assets
• Experience developing reusable templates playbooks FAQs process guides decision logs or knowledge articles for enterprise technology teams
• Experience supporting knowledge management in regulated federal financial security conscious or enterprise technology environments
• Ability to identify common patterns across stakeholder use cases and translate them into reusable platform capabilities repeatable processes and reusable knowledge assets

Duties and Deliverables (TOR No Omissions)

• Support analysis and documentation of business and mission use cases for the Enterprise Data Platform
• Conduct or support stakeholder discovery sessions to capture business needs pain points desired outcomes assumptions constraints and dependencies
• Translate stakeholder needs into clear requirements user stories acceptance criteria process flows and product planning inputs
• Analyze and document current state and future state processes related to:
  • Data intake
  • Data access
  • Data governance
  • Platform usage
  • Analytics workflows
  • Operational support
• Develop process maps workflow diagrams decision trees RACI matrices SOPs and process guides as needed
• Identify process gaps bottlenecks unclear ownership handoff issues and opportunities for standardization or improvement
• Support the definition of repeatable platform processes including intake prioritization data product onboarding access requests issue escalation documentation management and stakeholder communication
• Support the Platform Product Owner with backlog organization intake tracking prioritization inputs dependency tracking and action item follow up
• Track platform requests risks issues decisions dependencies open questions and next steps
• Prepare and maintain product documentation process documentation capability descriptions requirements documents decision logs meeting summaries and knowledge articles
• Organize documentation so platform teams and stakeholders can easily find current information
• Review existing documentation for clarity consistency completeness and usability
• Convert technical input from engineers architects security and governance teams into clear business facing documentation
• Support preparation of roadmap discussions sprint planning materials stakeholder reviews demos governance forums and leadership updates
• Assist with creating executive ready summaries briefing materials product briefs capability one pagers and stakeholder communications
• Support alignment between product priorities business needs technical delivery governance requirements and operational readiness
• Capture meeting notes decisions action items risks blockers and follow up items from platform related meetings
• Coordinate with business product engineering security data governance cloud infrastructure analytics and operational teams to support delivery execution
• Help identify common needs across use cases to inform reusable data platform capabilities
• Assist with defining and tracking product metrics adoption indicators service health measures delivery progress and operational improvement opportunities
• Maintain documentation inventories and identify outdated missing duplicative or inconsistent content
• Organize and maintain platform knowledge repositories so platform teams and stakeholders can easily find current authoritative information
• Establish and support documentation and knowledge management practices including content organization naming conventions documentation inventories review cycles and archival of outdated content
• Review existing documentation for clarity consistency completeness accuracy findability and usability
• Identify outdated missing duplicative or inconsistent documentation and recommend updates consolidation or retirement
• Prepare and maintain knowledge articles FAQs playbooks reusable templates process guides decision logs and other platform knowledge assets
• Track knowledge gaps and documentation needs emerging from stakeholder discussions product planning delivery activities and operational support
• Assist with defining and tracking documentation quality knowledge management maturity content freshness and operational improvement indicators
• Support miscellaneous knowledge management activities needed to advance Enterprise Data Platform priorities
• Support miscellaneous analysis coordination documentation and product operations activities needed to advance Enterprise Data Platform priorities