Control Centre Agent

As a Control Centre Agent you will play a key role in ensuring 24/7 remote support for Nordex wind turbine operations. Working in a rotational shift system you will be responsible for first-level monitoring alarm resets and coordination activities contributing to operational continuity and customer satisfaction.

• Work as part of a 24/7 Global Control Centre team under a defined shift schedule.

• Perform remote 1st-level alarm monitoring and execute reset procedures as per SOPs.

• Handle first-level customer requests efficiently and accurately.

• Assist in scheduling service technicians and coordinating spare parts dispatch.

• Collaborate with regional service teams and maintain accurate issue tracking.

• Morning Shift: 07:00 AM to 03:00 PM

• Afternoon Shift: 03:00 PM to 11:00 PM

• Night Shift: 11:00 PM to 07:00 AM

(Rotational shifts applicable on a weekly or bi-weekly basis)

• 0 2 years of experience in call centre technical support or monitoring roles.

• Excellent communication skills in English (spoken and written).

• Service-oriented with a calm and professional demeanor.

• Willingness and availability to work in rotational shifts (including night shifts).

• Basic understanding of SAP is advantageous.

• Familiarity with the wind energy industry is a plus but not required.

• Bachelors degree in Electrical/Electronic Engineering or a related technical discipline.

• Adaptable and quick learner.

• Strong team player with the ability to collaborate across global teams.

• Effective at handling multiple tasks in a fast-paced environment.

• Good problem-solving and interpersonal skills.

1. First Round Virtual Interview

2. Second Round Face-to-Face Interview (Candidate must visit the Chennai office for this round)

• Minimal based on business needs.