Analyst
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
JD-
Hands-on experience with BI
and analytics tools such as
Power BI.
and analytics tools such as
Power BI.
Hands-on experience with
ServiceNow and monitoring
tools.
Proficiency in querying and
manipulating data using
SQLPython with strong
working knowledge of
Microsoft Excel.
Strong analytical skills with
the ability to understand
business and technology
requirements and perform
root-cause analysis.
Strong communication and
project coordination skills.
project coordination skills.
Proficiency in Microsoft
PowerPoint.
PowerPoint.
Strong interpersonal skills
with a focus on teamwork.
Knowledge of ITSM
frameworks and standard
processes.
IT service management
processes and workflows
Good understanding of IT
operations and ITIL
disciplines
2 years of IT experience including experience
coordinating all aspects of
pro-active problem
management investigations
ITIL V4 Foundation
Certification
Root Cause Analysis
techniques (5 Whys
Fishbone Fault Tree
Analysis)
Major Incident and Problem
Review coordination
Trend analysis and reporting
Stakeholder communication
and coordination.
Analytical and
troubleshooting skills
