Senior DevOps Engineer

Overview

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content processes and cases for organizations across the globe we enabled more than 20000 organizations to digitalize their workplaces and transform their operations.

The DevOps Engineer 3 with cloud automation knowledge and experience will be responsible for maintaining Cloud Customer Infrastructure availability uptime assure Customers have the Performance and throughput of the Cloud Service we manage

• Responsible for the day-to-day operations of Cloud production pre-production and other environments infrastructure ensuring systems availability performance capacity and continuity through proper response to incidents events and problems reported by customers as well as monitoring & observability tools.
• Participate in on-call rotation monitor slack channels monitoring systems generated alerts dashboards and take necessary action to resolve requests in timely manner within defined SLAs. On-call rotation would include nights and weekends schedules.
• Operations resources expected to be flexible and support off-hour work when necessary and expected to be flexible to accommodate reasonable overlapping shifts with other regional teams.
• Strictly follow Change management security compliance Incident Management procedures to adhere to Corporate and Cloud Operations processes and regulations.
• Analyze observability data and perform proactive actions to improve stability and performance of cloud environments.
• Perform periodic checks and tasks such as testing monitors backups business continuity (BR/DR) procedures.
• Follow existing Cloud Operations procedures (playbooks runbooks guides etc.) and contribute to improving the documentation.
• Perform Cloud environment stack creations upgrades Cloud deployments support tasks etc.
• Communicate Collaborate with Other Global Cloud Operations Product Development Engineering teams and effectively perform assigned tasks & projects.
• Participate in internal projects and initiatives to improve Cloud Operations service.
• Comply with all corporate and departmental privacy and data security policies and practices including but not limited to Hylands Information Systems Security Policy

• BS or MS in Computer Science or related field or equivalent experience
• Minimum of six years experience in Computer Science Software Engineering or a related field
• Experience with configuration management tools
• Experience with DevOps and release management tools
• Experience with managing service container-based platforms
• Experience in Linux and Windows Administration
• Experience with scripting tools
• Experience with configuration and administration of enterprise web applications
• Experience with continuous integration and deployment SaaS environments.
• Strong verbal and written communication skills and the ability to communicate with cross functional teams
• Fast learner highly organized and experienced in demonstrating focus to complete the highest priorities
• Experience working with key internal stakeholders
• Adeptness to effectively collaborate with employees customers and partners from diverse academic professional and cultural backgrounds
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

• Over 8 years of experience as a DevOps Engineer with a (must have) primary focus on Operations rather than Development work.
• Must have - Proven experience in Production Operations within medium to large-scale environments.
• Experience with Public Cloud (Preferably AWS)
• Experience with DevOps and release management tools: Terraform Git Ansible Packer Jenkins
• Experience with building and managing Kubernetes cluster environments and fine-tuning supporting microservices hosted on Kubernetes clusters.
• Preferably to have knowledge and experience of managing JAVA or similar web application environments.
• Experience with Monitoring systems (Preferably Datadog) and databases (System admin level)
• Experience with scripting tools: Linux Shell Scripting Terraform Python etc.
• Good verbal and written communication skills and the ability to communicate with cross functional teams
• Fast learner highly organized and experienced in demonstrating focus to complete the highest priorities
• Experience working with key internal stakeholders
• Adeptness to effectively collaborate with employees customers and partners from diverse academic professional and cultural backgrounds
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Hylands Offering

Were proud of our cultureand take employee engagement seriously. By listening toemployees feedbackwere able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications conferences etc..) tuition assistance program 4000 self-paced online courses instructor-led webinars mentorship programs structured on-boarding experience full of trainings dedicated Learning & Development department supporting our employees.
• R&D focus cutting edge technologies constant modernization efforts dynamic and innovative environment dedicated R&D Education Services department to help you grow.
• Work-life balance culture flexible work environment and working hours (we are working in task-based system!) possibility to work from home we value trust and we believe efficiency does not depend on your actual location however we would like to spend time together in the office!
• Well-being- private medical healthcare life insurance gym reimbursement.
• Community Engagement Volunteer time off (24h/year).
• Diversity & Inclusion employee resource groups inclusion benefits and policies
• Niceties & Events snacks and beverages employee referral program birthday baby gifts and employee programs

If you would like to join the company wherehonesty integrity and fairnesslie in the bottom of values where people are truly passionate about technology and dedicated to their work connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status gender identity or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants