Senior DevOps Engineer

The Senior DevOps Engineer brings cloud automation knowledge and experience to maintain Cloud Customer Infrastructure availability and uptime ensuring customers experience the performance and throughput of the Cloud Services we manage. This role is central to driving operational excellence across global Cloud environments.

Your Role Responsibilities Heres What Youll Do.

• Responsible for the day-to-day operations of Cloud production pre-production and other environment infrastructure ensuring systems availability performance capacity and continuity through proper response to incidents events and problems.
• Participate in on-call rotation monitor Slack channels and monitoring system alerts and dashboards and take necessary action to resolve requests in a timely manner within defined SLAs.
• Analyze observability data and perform proactive actions to improve the stability and performance of cloud environments.
• Perform Cloud environment stack creations upgrades Cloud deployments and support tasks strictly following Change Management Security Compliance and Incident Management procedures.
• Follow and contribute to existing Cloud Operations procedures including playbooks runbooks and guides while performing periodic checks such as testing monitors backups and business continuity (BR/DR) procedures.
• Communicate and collaborate with global Cloud Operations Product Development and Engineering teams to effectively perform assigned tasks and projects and participate in internal initiatives to improve Cloud Operations services.

Technology Tools

• Terraform
• Git
• Ansible
• Packer
• Jenkins
• Kubernetes
• AWS
• Datadog
• Python
• Linux Shell Scripting

Role Essentials

• BS or MS in Computer Scienceor related field or equivalent experience with a minimum of6 years experiencein Computer Science Software Engineering or a related field.
• Experience withconfiguration management tools DevOps and release management tools and managing service container-based platforms.
• Experience inLinux and Windows administration scripting tools and configuration and administration of enterprise web applications.
• Experience withcontinuous integration and deployment SaaS environments.
• Strongverbal and written communication skillswith the ability to communicate with cross-functional teams; fast learner highly organized and experienced in prioritizing effectively.

What Wed Like to See (Preferred Skills)

• 8 years of experience as a DevOps Engineerwith a primary focus on Operations including proven experience in Production Operations within medium to large-scale environments.
• Experience withPublic Cloud (preferably AWS)and DevOps and release management tools including Terraform Git Ansible Packer and Jenkins.
• Experiencebuilding and managing Kubernetes cluster environments fine-tuning and supporting microservices hosted on Kubernetes clusters.
• Experience withmonitoring systems (preferably Datadog) databases at a system admin level and scripting tools including Linux Shell Scripting and Python.
• Knowledge and experiencemanaging Java or similar web application environments with adeptness to collaborate with employees customers and partners from diverse backgrounds.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industryleading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employeecentric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.

• BS or MS in Computer Science or related field or equivalent experience
• Minimum of six years experience in Computer Science Software Engineering or a related field
• Experience with configuration management tools
• Experience with DevOps and release management tools
• Experience with managing service container-based platforms
• Experience in Linux and Windows Administration
• Experience with scripting tools
• Experience with configuration and administration of enterprise web applications
• Experience with continuous integration and deployment SaaS environments.
• Strong verbal and written communication skills and the ability to communicate with cross functional teams
• Fast learner highly organized and experienced in demonstrating focus to complete the highest priorities
• Experience working with key internal stakeholders
• Adeptness to effectively collaborate with employees customers and partners from diverse academic professional and cultural backgrounds
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job