Front DeskPatient Care Supervisor Key Whitman Eye Center, Dallas

JOB TITLE - Patient Care Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include but are not limited to the following:

• Directs supervises and is responsible for all sales and services by Front Desk and Optical department
• Hire train coach and manage performance of team
• Complies with laws and regulations in the Optical industry
• Ensures the delivery of high-quality products and services to patients
• Prepares routine reports on sales expenses for appropriate control and budgeting compliance
• Provides in-service programs to company personnel
• Maintains cost control of materials inventory and lab work through financial statement reconciliation
• Meets with Sales Representatives to select and order new products with Clinic Administrative Manager
• Resolves patient complaints and reviews patient surveys
• Manages Staff/patient interactions on the phone and in-person
• Assist with end of day counts and reports to prepare accurate deposits
• Participate in hiring training and developing new staff members that are patient service oriented
• Provide administrative support to the Clinic Administrative Manager when needed
• Work closely with Clinic Manager to foster a respectful collaborative department culture that promotes teamwork and effective communication
• Excellent verbal and written skills
• Perform other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE SKILLS AND ABILITIES)

• 5-7 Years in Optical Management at a private practice
• 5 years patient/customer care experience
• Minimum high school diploma or GED; BA or BS preferred
• ABO and NCLE certified; preferred
• Proficiency in Microsoft Office specifically Excel Word and PowerPoint
• Excellent oral and written communication skills
• Exceptional customer relationship skills
• Proficiency in a second language highly desirable (Spanish preferred)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers handle or feel objects tools or controls. The employee is occasionally required to stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision distance vision and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!
  

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Required Experience:

Manager