Support Engineer – Financial & Trading Systems | UnixLinux, SQL, Batch Processing, Incident Management, High Availability

Job Summary
Synechron is seeking an experienced Production Support Engineer to ensure the stability security and performance of key capital markets banking and trading systems. This role involves providing advanced support for enterprise trading platforms market data feeds and settlement systems with a focus on incident resolution troubleshooting and system optimization. The incumbent will support a 24/7 operational environment collaborate with cross-functional teams and implement automation initiatives to enhance system reliability and efficiency.

Software Requirements

• Required:

  • Strong hands-on experience with Unix/Linux administration scripting (Shell Python) and log analysis

  • Expertise in SQL (complex joins query optimization) using databases such as Oracle SQL Server or similar

  • Experience managing batch processing tools such as Control-M

  • Familiarity with monitoring tools like Geneos AppDynamics or Splunk

  • Knowledge of microservices architecture supporting financial platforms

  • Understanding of ITIL framework and processes for incident change and problem management

• Preferred:

  • Support experience with trading platforms such as Calypso Murex Apex or similar systems

  • Exposure to cloud environments (AWS Azure GCP) supporting enterprise systems

  • Experience with automation tools and scripting for support processes (Ansible Terraform)

Overall Responsibilities

• Act as Level 3 escalation point for mission-critical trading risk payments and settlement incidents ensuring rapid resolution and minimal downtime

• Perform deep troubleshooting across application middleware database and infrastructure layers to identify root causes

• Support trade lifecycle processes including trade capture validation settlement and reporting

• Maintain detailed incident logs RCA documentation and support dashboards

• Support deployments patches and system upgrades validating post-deployment stability

• Collaborate with development infrastructure and security teams to resolve complex system issues and implement support automation

• Optimize system configurations batch processes and performance tuning to meet SLAs

• Support audit compliance and regulatory requirements relevant to financial systems

• Lead proactive monitoring and automation initiatives to reduce manual support efforts and increase operational resilience

Technical Skills (By Category)

• Languages & Scripting:
  Required: Shell scripting Python for automation and support tasks
  Preferred: Java PowerShell

• Databases & Data Management:
  Oracle SQL Server support for complex SQL queries data validation and reconciliation

• Middleware & Scheduling:
  Control-M or similar batch processing tools middleware supporting trade/settlement systems

• Monitoring & Logging:
  Geneos AppDynamics Splunk or similar for system health and incident management

• Security & Compliance:
  Knowledge of financial security standards encryption audit logging and compliance standards (e.g. PCI DSS GDPR)

• Cloud & Infrastructure:
  Basic support for cloud environments such as AWS Azure or GCP with experience supporting hybrid deployments

Experience Requirements

• 5 years in financial or enterprise systems support with a focus on trading settlement or large-scale banking systems

• Proven incident management troubleshooting and root cause analysis in mission-critical environments

• Support experience with trade lifecycle management market data feeds and reconciliation systems

• Familiarity with batch processing tools like Control-M and enterprise support frameworks such as ITIL

• Experience supporting compliance and security requirements relevant to banking or financial sectors

Day-to-Day Activities

• Monitor production systems review system alerts and analyze logs to proactively identify issues

• Troubleshoot and resolve incidents related to trade processing settlement or market data errors

• Support deployment activities configuration changes and system upgrades with minimal impact

• Conduct root cause analysis document findings and implement preventive measures

• Automate routine tasks such as health checks log analysis and incident handling workflows

• Coordinate with development and infrastructure teams to troubleshoot complex issues

• Support emergency responses and participate in escalation calls as needed

• Maintain detailed documentation support procedures and operational reports

Qualifications

• Bachelors degree in Computer Science Information Technology or related field

• 5 years supporting enterprise financial or trading systems with experience in trade lifecycle or settlement systems preferred

• Practical experience with Unix/Linux systems scripting and batch processing tools

• Certification in ITIL cloud support or enterprise support is a plus

• Proven track record supporting high-availability mission-critical systems in large enterprise environments

Professional Competencies

• Strong analytical and troubleshooting skills for complex high-impact incidents

• Effective communication skills for stakeholder updates incident reporting and cross-team collaboration

• Leadership qualities to manage support activities and mentor junior engineers

• Ability to adapt quickly to new systems tools and operational standards

• Process-oriented mindset to implement automation support frameworks and operational efficiencies

• Time management skills to prioritize support activities and meet SLAs

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

Candidate Application Notice