Network Engineer

Network Operations

Position: Technical Engineer III

Description:

Responsible for administration of network and firewalls

Required to follow detailed change management and incident management processes.

Investigate and resolve incident tickets

Technical escalation point of contact for L1 & L2 engineers

Review Engineering Work Orders/Technical implementation plan.

Prepare and implement change plans.

Execute emergency changes

Perform RCAs

Work with vendor for incident resolution if needed.

Provide technical training for L1 & L2

On call / shift work may be required

Responsible for translating client requirements into detailed actions for execution

Troubleshoot traffic passing managed firewalls

Troubleshoot connectivity issues through LB and firewalls

Utilize packet capture features to aid in analysis of network issues.

Responsible to review work products from Level 2 support organization and mentor level 2 personnel to meet quality and timeliness requirements.

Work in a fast-paced operations environment.

Technically matured to take on Service Improvement plans for Operation mgmt.

Note :

Need to support entire prudential.

required to be Client On-Site Support and on call if needed. (Based on client requirement)

Qualifications

Bachelors Degree

Minimum 8 years of hand-on experience working in large Network Operations (>1000 devices) environment as a level 2 NOC engineer role or above.

Experience in network security devices handling for both designs deploy and operations support:

Optional tools Knowledge on

Wireless technologies (Cisco HP Aruba)

At least one of the following vendor certifications is required the ability to acquire the others within the first year is expected:

o CCNA/CCNP/CCIE

o CCNA Security/CCSP

o Checkpoint CCSA/CCSE

3-7 years experience with Checkpoint Cisco (Switches/routers/Firewalls) Cisco Nexus Switches

2-3 Year F5 LTM Juniper FortiGate PAN and Tipping Point firewalls

Expert knowledge on CheckPoint Firewalls in terms of troubleshooting issues and BAU rule base updates. NAT application/URL filtering IPS and other blades

Expert knowledge on Zscaler Internet Access products in terms of troubleshooting whitelisting issues SSL interception cert validation etc.

Expert knowledge on F5 APM LTM GTM configuration and troubleshooting.

Familiar and experienced with NIDS/NIPS technologies

Familiar with ITIL concepts advantage if ITIL certified

Strong understanding on OSI Layer.

Excellent TCP/IP networking skills

Good communication skill in English both writing and speaking

Ability to work within a global organization with different cultures

Detail Oriented Logical and process oriented

Familiarity with Entuity Remedy Force SPLUNK WhatsUP Gold Thousand Eye Algosec highly desired

Technology expertise

Expert knowledge on Routing (e.g. BGP EIGRP OSPF PIM GRE VRF etc.) Switching (VPC STP etherchannel etc.) configuration and troubleshooting.

VPN technologies experience be it IPSec using firewalls routers or other interoperable devices both setup and troubleshooting

Nexus 9K 7K 5K and 2K configuration and troubleshooting

Cisco ISR4K ASR configuration and troubleshooting

Good knowledge on Citrix SD-WAN

configuration and troubleshooting.

Good Knowledge of Forescout NAC Cisco ISE and Zscaler.

Troubleshooting incidents.

Knowledge on policies setup

Good knowledge on Wireless LAN solution

Cisco Wireless LAN configuration and troubleshooting.

Aruba Wireless LAN configuration and troubleshooting.