Senior Implementation Consultant

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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About the role

As an Implementation Consultant in the UK you will be the primary owner of the customers journey from contract signature through golive. Youll guide fleets of all sizes from commercial to midmarket and enterprise including complex multisite operations through Motives implementation methodology ensuring they get from rollout to results not just installed and done. This is a start-up environment and this person is expected to lean-in to that methodology to help us scale and deliver excellent results in region.

Youll combine project management technical problemsolving and change management to:

• Plan and run endtoend implementations (hardware software) for UK fleets with potential expansion to EU accounts over time.
• Translate business goals (safety compliance efficiency cost reduction) into a clear implementation plan.
• Coordinate across Sales Solutions Engineering Field/Installations Education Support and Customer Success to deliver a consistent highquality experience.

Success in this role is measured by ontime golives activation and adoption KPIs implementation CSAT and the quality of handoff to postimplementation teams.

This is a foundational postsales role for the UK market with high visibility and the opportunity to help shape how we implement in the region.

What youll do

Own the implementation lifecycle

• Lead newcustomer onboarding from sales handoff through golive and formal handover to Customer Success/Account Management.
• Run structured kickoff sessions: align stakeholders confirm why Motive define scope timelines and measures of success.
• Build and maintain detailed project plans covering installations platform configuration safety/coaching setup training and integrations.
• Track progress against milestones and proactively manage risks dependencies and blockers across fleets of varying sizes and complexity.
• Track and report implementation KPIs (milestone completion activation user engagement CSAT) and maintain clear project artefacts for handoff to postimplementation teams.

Drive technical setup & deployment

• Configure Motives platform to align with customer requirements (groups roles & permissions alerts safety settings workflows reports integrations etc.).
• Partner closely with Field Engineering / Installations to ensure hardware is deployed correctly across diverse vehicle types (HGVs LCVs mixed fleets) and job sites.
• Coordinate data preparation and imports (drivers vehicles assets hierarchies) to ensure a clean scalable foundation.
• Support basic troubleshooting and triage during rollout escalating to technical specialists where needed while maintaining a single clear customer contact.

Lead customer change management & adoption

• Work with Safety Operations IT HR and Finance stakeholders to design communication training and rollout plans that drive buyin from leadership managers and drivers.
• Collaborate with Education Consultants and Customer Success to ensure the right training is delivered to the right audiences at the right time.
• Monitor adoption and early outcomes (installs completed active devices usage early safety indicators CSAT) and recommend adjustments to keep the programme on track.

Collaborate & improve how we implement in the UK/EU

• Partner with Sales and Solutions Engineering during latestage deals to validate implementation assumptions and set realistic timelines.
• Provide structured feedback into Product Operations and Field/Installation teams on UK/EUspecific needs (hardware workflows regulatory nuances).
• Help refine and localise playbooks templates trackers and customerfacing documentation for the UK & EU market.
• Contribute to internal enablement by sharing lessons learned patterns and best practices across the Implementation organisation.

Who you are

• Customerobsessed implementer. Youve led customerfacing implementation or deployment projects and are comfortable being the accountable owner from kickoff to golive.
• Project manager at heart. You can manage multiple concurrent projects keep stakeholders aligned and are disciplined with timelines followups and documentation.
• Technically curious not necessarily an engineer. Youre comfortable learning how a modern SaaS hardware platform works and can confidently configure systems validate data and triage issues before escalating.
• Changemanagement mindset. You understand that success is not just about turning features on but helping people and organisations adopt new ways of working.
• Clear and confident communicator. You can explain complex topics in simple terms facilitate workshops and build trust with both frontline users and senior leaders.
• Builder for a new market. Youre excited by ambiguity willing to roll up your sleeves and motivated to help shape how Motive implements across the UK and over time the EU.

What were looking for

Required

• 4 years experience in implementation professional services consulting customer success or project management for B2B technology (SaaS hardware or similar).
• Demonstrated success running endtoend customer projects ideally across multiple stakeholders and sites.
• Strong organisational skills with experience using project tools (e.g. Google Workspace project trackers CRMs such as Salesforce).
• Excellent written and verbal communication skills in English.
• Ability to travel across the UK to customer sites (depot/yard visits workshops golive support) as needed at least 40% of the time and potentially into the EU as we expand.

Preferred

• Experience in fleet telematics logistics transportation construction or other physical operations environments.
• Familiarity with implementing systems that include both hardware and cloud software (e.g. IoT telematics safety cameras vehicle gateways).
• Exposure to UK/EU data privacy and compliance considerations (e.g. GDPR) in a customer context.
• Experience working with customers across multiple European markets and/or languages. German/Dutch professional fluency is an added bonus.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.