Apprentice Implementation Officer (Improvement Technician Level 3) – Sale

Apprentice Implementation Officer (Improvement Technician Level 3) Sale

Starting Salary: 26500 per annum

Sale Manchester M33 7FT

Swarm Recruitment is working with Training Qualifications UK (TQUK) to recruit a Level 3 Improvement Technician Apprentice. This is a great opportunity for someone looking to kickstart their career in business and change management within a thriving company.

About TQUK and the role

Training Qualifications UK (TQUK) is one of the fastest-growing Awarding Organisations in the UK and a leading End-Point Assessment Organisation. Working with over 500 schools colleges universities and training providers worldwide helping over 150000 learners achieve their qualifications every year.

As they continue to grow quickly in a fast-paced and regulated environment they are looking for an Implementation Officer to support our team in making change happen. This could include delivering new systems into business as usual supporting the delivery of major projects and leading on the delivery of smaller projects and changes throughout the business.

This role is perfect for someone who is eager to develop skills in change management and gain hands-on experience identifying and delivering change across organisational functions and processes.

Youll be organised motivated and keen to build your communication and problem-solving skills while working to deadlines in a supportive team environment.

Key Responsibilities

• Develop change implementation strategies including:
  • The successful execution of communication plans
  • Facilitating User Acceptance Testing
  • Rolling out training and support for business changes
  • Risk identification and mitigation
  • Quality assurance and control
• Support the Project Management Team in transitioning the deliverables of major projects to BAU implementing change management strategies to ensure smooth transitions
• Coordinate with relevant stakeholders both internal and external to plan for and execute smooth integration for new systems and processes
• Monitor change progress and identify potential risks to BAU adoption
• Identify and address issues that arise during change implementation
• Creating and updating user guides FAQs and support content for both customers and internal teams
• Conduct post-implementation benefit reviews to identify lessons learned best practices and report on benefit success metrics
• Develop and maintain implementation documentation
• Support the Business Improvement Manager in implementing minor projects

Other Responsibilities

• Contribute to lessons learned activities to support continuous improvement
• Assist with the evaluation of internal platforms and tools
• Carry out administrative duties associated with assigned tasks
• Develop and maintain in-depth knowledge of TQUK products and services and an understanding of TQUKs internal processes and the wider education landscape
• Engage with any TQUK communications such as internal updates newsletters policy updates or Centre information
• Assist with internal platform training as required
• Represent TQUK at events meetings and forums as required
• Undertake other duties considered within your skill and competence to assist in the smooth running of the business as required

Benefits

• Training Qualifications & Apprenticeships. Its what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total)
• An extra day off to celebrate your birthday
• Annual Loyalty Bonus
• Annual salary review
• NEST pension
• Cycle-to-work scheme
• Progression possible in a fast growing established company with the possibility also of going on to the next apprenticeship

Working Arrangement

This is a full-time hybrid working role.

Desired Qualities

• Model our core Company behaviours of courtesy team first and willingness to learn
• Exceptional attention to detail and process-driven with a high level of flexibility and a positive attitude
• Able to inform and as required make timely decisions
• Results-oriented and focused on achieving measurable objectives
• Resilient
• Be well-motivated enthusiastic and able to work on your initiative
• Work well with others
• Be able to keep an eye on the bigger picture and appreciate where your role fits into the business

Training Information

Training will be with Swarm Training a national apprenticeship provider in the UK. The successful candidate will work towards a Level 3 Improvement Technician apprenticeship which takes 12-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours with monthly training sessions conducted by a tutor with tasks assigned to be completed during those hours.

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