Business Improvement Officer

At a glance

Work type: 35 hrs per week Hybrid options
Salary: From $% superannuation
Employment Type: Permanent Full Time
Closing date: 9pm Wednesday 6 May 2026

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council their partners and community have a once-in-a-generation opportunity to shape the Citys future and ensure it is culturally socially environmentally and economically sustainable.

About the role

This role supports the strategic and operational effectiveness of the City Planning & Design Directorate by managing business systems processes and reporting. It contributes to the delivery of Councils operational and strategic priorities through cross-functional collaboration and continuous improvement.

On a daily basis you will

• Develop and manage systems and processes that support strategic alignment and operational efficiency
• Prepare reports dashboards and presentations to support informed decision-making
• Coordinate statutory and performance reporting including fees and strategic measures
• Support procurement and financial processes ensuring compliance with Council policies
• Map processes and drive the implementation of process improvement projects
• Collaborate with internal teams to identify and implement business improvement initiatives

About you

The successful candidate will bring a minumum 2 years experience in resource monitoring and reporting. You are proficient in business management software including spreadsheets project management and document systems.

You will also must bring:

• Tertiary qualifications in Business Administration or a related field
• Strong communication and interpersonal skills with a customer-focused approach
• Excellent planning organisation and time management abilities
• Demonstrated problem-solving and analytical skills
• Ability to work independently and collaboratively across teams

Whats on offer

This is a Permanent Full Time opportunity

We are offering an attractive remuneration from $113.019 plus 12% superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

• A range of flexible work arrangements including hybrid WFH arrangements
• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Central Parramatta location free on site parking or discounted parking
• Significant leave benefits (up to 12 days flexi-time 3 additional leave days at Christmas 15 days sick/personal leave including 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport flu shots etc.)

Want to know more

Further information regarding the requirements of this role can be found in the Position Description.
Alternatively for a confidential discussion please contact Sarah Ahmed on (02) or email

How to apply

All applications are to be summited online. Please upload your r Resume & Cover Letter. Applications close 9pm Wednesday 6 May 2026

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills experiences and backgrounds. We invite candidates of all ages people with disability Aboriginal and Torres Strait Islander Peoples women ADF veterans LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.