Office Services Supervisor Senior

Title: Office Services Supervisor Senior

State Role Title:Admin and Office Spec III

Hiring Range: $49000-$59000

Pay Band: 3

Agency: Virginia Department of Health

Location:CENT VA-LYNCHBURG CITY-Cen

Agency Website: Type:

Job Duties

As part of the Virginia Department of Health CVHD offers a meaningful opportunity to contribute to community wellbeing while fostering a collaborative and supportive workplace.

Consider joining the Virginia Department of Health as we foster healthy and resilient communities. The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. VDH is made up of a statewide Central Office in Richmond and 35 local health districts.

At the Central Virginia Health Department we are dedicated to fostering an inclusive environment where collaboration drives our success. We invite you to apply! Your skills and expertise can help us continue to make a difference in our community and workforce!
The Central Virginia Health District (CVHD) is seeking a dedicated and detailoriented Office Services Specialist Supervisor to support its mission of protecting and promoting the health of communities across Amherst Appomattox Bedford Campbell and Lynchburg.
This role oversees daily administrative operations ensures efficient workflow and provides leadership to office support staff in a fastpaced public health environment. The ideal candidate will demonstrate strong organizational skills initiative and the ability to guide a team in delivering highquality customer service to both internal programs and the public. As part of the Virginia Department of Health CVHD offers a meaningful opportunity to contribute to community wellbeing while fostering a collaborative and supportive workplace.
In addition to rewarding work experience VDH offers excellent employee benefits including health and life insurance pre-tax spending accounts state funded Short- and Long-Term Disability paid holidays vacation tuition assistance free wellness programs and a state retirement plan with options for tax-deferred retirement savings including employer matching.

The Virginia Department of Health offers 12 paid holidays medical dental vision and life insurance retirement plans (including 401 a Cash Match and 457 Deferred Compensation Plan) as well as sick family/personal and annual leave.

Minimum Qualifications

Minimum KSAs:
Considerable knowledge of supervisory principals/practices financial guidelines and accounts receivable policies/procedures.
Excellent customer service and communications skills (oral and written)
Ability to work independently with minimal supervision
Ability to work and contribute within collaborative relationships including the public

Additional Considerations

• Considerable experience supervising administrative fiscal and/or clerical staff including oversight of multiple office locations.
• Experience managing financial processes such as accounts receivable patient and third-party billing deposits and monthly fiscal reporting.
• Demonstrated ability to conduct complex eligibility determinations in a healthcare insurance or public services environment.
• Experience supporting or managing front-office operations including customer service records requests and workflow coordination.
• Knowledge of vital records procedures confidentiality requirements and customer-facing service standards.
• Strong proficiency with billing systems and processes serving as a central point of contact for invoicing and financial documentation.
• Ability to interpret apply and implement state and local policies procedures and regulatory requirements.
• Proficiency in Microsoft Office applications including Word and Excel
• Strong interpersonal and communication skills with the ability to collaborate effectively with staff clients and external partners.
• Ability to work independently and as part of a team manage changing priorities and respond effectively in timesensitive or emergency situations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Services Child Abuse and Neglect Central Registry check U.S. HHSIG Exclusion List check employment reference check and E-Verify. Other financial credit driving background checks or completion of Statement of Economic Interests may be required for certain positions. VDH accepts only on-line applications. Faxed mailed or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy childbirth or related medical conditions. VDH employees have a shared Code of Ethics which can be found in the bottom banner of our website: .

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: Cortez Jackson

Phone: n/a

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.