Dispatcher Tri Delta Transit

• At least2yearsradio and/or window dispatch experience in afast-pacedenvironment
• Transit environment experience preferred
• Must havea valid California Class A or B CDL with air brake and passenger endorsements
• Must have acurrent Verification of Transit Training (VTT) certificate prior to entering revenue service.
• Transportation Dispatching Software knowledge desired
• Intermediate knowledge and experience of Microsoft Office Suite

Skills:

• Excellent organization and multi-tasking skillsâ
• Demonstrated excellent written and oral communications and organizational skills
• Good Judgement skills
• Reasoning skills and Decision making
• Uses good judgment in making decisions in emergency and routine situations
• Strong analytical and reporting skills
• Ability to handle stress including emergency situations
• Successful completion ofCustomer Service Training
• Provide exceptional customer service to both internalstaffand externalcustomers
• Musthave the ability toaccurately use the technologyrequiredfor the role after training has been provided.

Key Accountabilities:

• Dispatch shall conduct a visual inspectionof driversto ensure proper uniform present a professional appearance and are prepared for service. Dispatchers shall also verify that driverspossessall required credentials including but not limited to a Commercial Drivers License (CDL) with passenger endorsement medical certificate and any other documentation necessary for service.
• Must be proficient in computer use and capable of managing multiple complex tasks simultaneously.
• Successful completion ofKeolisformal driver training program.
• Dispatchers are expected to promptly notify designatedKeolis andEastern Contra Costa Transit Authority (ECCTA)staff via email of any unusual occurrences that result in significant service delays (15minuteor more) as they arise. Dispatchers must be prepared todemonstrateproficiencyin managing and fullyutilizingthe tools andsystemprovided by ECCTA following the completion of required training.
• This includes the knowledge and ability to post route information such as significant service disruptions unplanned detours and stop closures across various digital channels including the Tri Delta Transit website.
• Dispatchersareresponsible forresponding to and making necessary adjustments in responsetoboth planned and unplanned detours.
• Dispatcherswilldisseminateinformation on detours tothe information shall include but is not limitedto:affected routes and trip directions turn-by-turn detour instructions bus stop closures or missed stops and temporary boarding and alighting provisions and the expected duration of the event or project.
• Dispatchersare responsible foraccuratelyrecording operatorsworkassignments timeworkedandallcall offs in thedispatch software.
• Assign work vehicles and onboard equipment to operators andmaintaincheck-out logsâ
• Assign operatorsin the event ofoperator absences increased service volumesin order tominimize service disruptionsas a result oftraffic vehicle malfunctions operatorproblemsand/or emergency situations
• Maintain communication with operators providing information on customers cancellations and directionalassistancewhere necessaryâ
• Monitor operators and trip statusadjustsand reassignments as necessary to ensure on time performanceâ
• Provide assistance tooperatorsin the event ofemergency or vehicle malfunctions communicating with operationsandsafety staff where appropriate
• Reschedule trips as necessaryin the event ofvehicle malfunction traffic or emergency situationsâ
• Reconcile trip manifests by operatorsâwhenrequired
• Provide assistance topassengers in using the service as well as when inquiring about individual trip status
• Document accurately and appropriately daily events related to serviceâ
• Collect any lost and found articles and catalogattemptto contactappropriate passengerswhere possibleâ
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Establish andmonitoron-time performance
• Willmaintainexceptions and incidents logâ
• Willassistdrivers with informational material as neededâ
• Willoperaterevenue service andassistpassengers based on business need
• Report to supervisors and duty managers any driversfailing to meetassignedduties
• Other duties as assigned

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this be made to enable individuals with disabilities to perform the essential functions.

• Most ofthework isdoneindoors and in air-conditioned or well-ventilated facilitiesin an office or in a cubicle space
• Maywork insideand outside vehicleand might get exposed to extremehotand/or cold weather
• May sit for over 8 hours per daywith frequent use of keyboard computer monitor and telephone
• Maystand walktwistsquatbendpush lift pull andclimb stairswhile performing duties
• May be exposed to fumesand loud noise
• May walk on uneven surfaces whileassistingpassengers

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also becontingent upon completion of abackground check consistent with applicable federal state and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first we ensure the wellbeing of our employees customers and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race color sex religion age creed marital status national origin ancestry physical or mental disability sexual orientation pregnancy status genetic information veteran status gender identification or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process please contact . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization:Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.