Staff Product Manager

1 in 4 people in the US have a treatable mental health condition but most providers dont accept insurance making therapy too expensive for most people. Headways mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing claims payment reconciliation - is a nightmare. Weve automated that.

But were going further. Over 70000 providers across all 50 states run their practice on our software serving over 1 million patients. We are building the best tools for therapists to run their entire practice reimagining the experience of finding a therapist and investing in the platform foundations to enable this at scale. We arent just a billing layer; we are becoming the platform where care actually happens.

Were a Series D company with $325M in funding (a16z Accel GV etc.) looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.

About This Role

Were looking for Staff PMs who are curious about what AI makes possible and eager to build in an environment where its a core part of the toolkit not a side project.

We are hiring across Patient Provider Payer and Platform. The right candidates will bring strong product fundamentals and a willingness to build with AI in a regulated high-stakes industry. Staff PMs at Headway own product areas end-to-end: setting strategy partnering deeply with engineering data science and design and driving outcomes that move the company.

AI is changing how we build at Headway and the size of opportunity for Headway to leverage AI is massive. We sit at the intersection of healthcare delivery complex insurance systems and a multi-sided marketplace serving tens of thousands of providers and millions of patients. AI is increasingly part of how we solve these problems and we want PMs who are energized by that whether theyre deep in AI already or strong product thinkers ready to learn.

The Problems Were Solving

For Patients

Finding the right therapist understanding your insurance benefits and staying in care shouldnt be hard. Today it is. Were building AI-powered matching and personalized care navigation that help patients get into and stay in mental health care at scale. One million patients a month ask for a referral to a mental health provider. Were building the systems that ensure they actually get there.

For Providers

Therapists spend a staggering amount of time on administrative tasks credentialing documentation scheduling billing instead of with their patients. Were using AI to automate clinical workflows simplify complex insurance requirements and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself.

For Payers

Health insurers are asking harder questions: Is care on Headway actually working Is it worth what were paying Were using AI to answer them at scale measuring clinical outcomes building dashboards that demonstrate responsible care and moving toward a model where patients are matched to the right care pathways and providers are aligned around better outcomes. This work protects Headways standing with insurers and opens doors to deeper more strategic partnerships.

For Platform

The infrastructure underneath Headway billing claims payments and trust and safety needs to scale reliably at the speed of our growth. Were using AI to automate complex high-volume workflows detect fraud and errors faster and build systems that get smarter over time. This is foundational infrastructure with direct impact on Headways economics and compliance posture.

What Youll Do at Headway

• Define and own the product strategy for your area in partnership with engineering design data clinical and operations teams
• Apply AI where it matters: identify where intelligence creates step-change improvements in your product area and drive those bets from insight through production
• Set and own clear success metrics; communicate results and course-correct with urgency
• Represent the voice of your customer patient provider or health plan with conviction in every decision grounded in data and direct research

Youd Be a Great Fit If

• You have 8 years of product management experience with a track record of owning complex high-impact product areas
• You have experience with LLM systems prompting retrieval evaluation fine-tuning and a track record of shipping AI-powered products that hold up at scale not demos.
• Youve built at scale in a marketplace platform or data-intensive environment and can show the outcomes you drove
• Youre energized by working in regulated complex industries and see constraints as a product design challenge rather than a blocker
• You can influence across engineering clinical legal finance and operations and youre equally comfortable in the data and in the room
• You have strong quantitative fluency and can partner with data scientists on experiment design and causal analysis
• You communicate with precision in writing in product reviews and with senior leadership

Compensation and Benefits:

The expected base pay range for this position is $212000 - $265000 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical Dental and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-EM1

We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.

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