FAB Officer

Salary:31537 - 33699 per annum

Hours per week:37 hours

Interview date:Wednesday 27 May 2026

We are seeking a dedicated individual to join our Adult Social Care Operations in the role of Financial Assessment Officer and Caseworker within our Financial Assessment and Benefit (FAB) Team.

Our team specialises in conducting financial assessments and welfare benefit checks for customers receiving council-funded support prioritising a person-centred approach which will see the successful candidate work with a vulnerable client group through daily high-quality engagement. Renowned for excellence in partnership working with the Department for Work and Pensions our team has earned a Customer Service Award in recognition of its outstanding performance.

As a Financial Assessment Officer in a dynamic environment you will manage the end-to-end financial assessment process. Your responsibilities include ensuring timely and accurate completion of new and review financial assessments as well as supporting our community to maximise their Welfare Benefit entitlement. Financial Assessments are completed through various means including online and face to face in the customers home. Working independently and collaboratively you will ensue that the customer is at the centre of all that we do.

Key qualifications include excellent customer service skills effective communication the ability to demonstrate and in depth understanding of financial circumstances IT proficiency and problem-solving abilities. If you possess the enthusiasm and commitment needed for positive outcomes we welcome your application to be part of our team.

Why us

Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Find out more about Our Identity staff networks and employee benefitshere.

Our hybrid working model means office staff are on site for at least half their hours community-based staff carry out at least half their admin time in a workplace and customerfacing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged supported and able to do their best. We do not tolerate discrimination bullying or harassment. Everyone is expected to promote a culture of inclusion dignity trust and respect guided by our vision and Our Identity.

Contact details

Nicola Patrick Financial Assessment and Benefits Team Manager at

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Application criteria

Please download and read the role description and person specificationcarefully before you apply.

We understand that AI tools can support you in preparing job applications. However we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences skills and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current valid contract or approved supplier arrangement (including through our neutral vendor Comensura).

Submission of unsolicited CVs or candidate details to the Council whether directly or to individual employees will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.