PSR Resettlement Case Worker (Mat Leave Coverage)

MOSAIC operates on traditional and unceded Coast Salish Territories the ancestral lands of the sḵwxwú7mesh selílwitulh xʷməθkʷəyəm qiqéyt scəwaθən məsteyəx kʷikʷəƛəm qicəy qʼʷa:nƛʼən SEMYOME Sólh Téméxw (Stó:lō) Stzuminus WSÁNEĆ and Matsqui nationswhere we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees) the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.

Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivatedResettlement Case Workerto join ourPrivate Refugee Sponsorship Programteam! This position will be based at our Vancouver location.

Position Function:

The Resettlement Case Worker supports MOSAICs Private Sponsorship of Refugees Program by providing settlement case management sponsorship application assistance referral services group facilitation data management and community engagement to privately sponsored refugees and private sponsorship groups. This role enhances newcomer life skills strengthens sponsorship capacity and contributes to successful integration and community participation.

POSITION FUNCTION:

Case Management & Direct Client Services

• Conduct comprehensive needs assessments guided pathway support information and orientation and individualized settlement planning.
• Support newcomers with housing employment healthcare mental health education and income supports.
• Facilitate life skills development and integration supports to enhance self-sufficiency.
• Conduct post-arrival check-ins and ensure warm handoffs to MOSAIC settlement programs.

Private Sponsorship Application Support

• Guide private sponsorship groups relatives and co-sponsors through sponsorship processes.
• Prepare compile and track sponsorship applications and required documentation.

• Manage schedules interviews signature collection and document follow-up.
• Deliver sponsor orientations training sessions and sponsorship information sessions.
• Provide problem-solving support related to overseas processing and post-arrival phases.

Community / Stakeholder Relations

• Participate in departmental and organizational meetings training events and partnership activities.
• Support development of program resources and materials

Data Reporting & Standards

• Maintain accurate OCMS records case notes and reporting documentation.
• Meet caseload output and outcome targets as per contractual agreements.
• Track and report newcomer integration outcomes and sponsorship milestones.
• Maintain knowledge of sector trends resources and CARF standards.

QUALIFICATIONS:

• Bachelors Degree and/or Certificate or Diploma in Social Services Counselling or related field and/or suitable combination of professional experience in humanities social sciences social services settlement or sponsorship
• 2-3 years of relevant experience to Private Sponsorship programs in community development refugee sponsorship and settlement services case management working with immigrants and refugees

• Strong cross-cultural communication skills; experience working with people from diverse backgrounds
• Ability to speak Arabic or Farsi will be an asset
• Excellent understanding of confidentiality and privacy of client information
• Empathetic patient respectful and discrete; remains tactful and patient during stressful situations
• Ability to set boundaries with conflict resolution skills and trauma informed care
• Highly organized with ability to set priorities and meet deadlines
• Problem-solving and analytical skills
• Flexible and adaptable with ability to work independently and as part of a team
• Second language will be considered an asset
• Proficiency with Microsoft Office
• Ability to operate standard office equipment
• Current and satisfactory Criminal Record Check

HOURS:

35 hours per week.Please note this is a fixed term position until March 31 2027 (Mat leave coverage) pending the employees return to work.

The successful candidate may be permitted to work a hybrid work model (combination of in-office and remote work).Candidate must be able to commute to MOSAIC HQ 5575 Boundary Road Vancouver.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE:by 4:30pm May 5 2026

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
• Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful Workplace andCode of Conduct. As of September 18 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.

Required Experience:

Senior IC