Customer Care Coordinator 12 month FTC

Reporting to theCustomer CareManager the Customer Care Coordinator willwork withother members of the development teamtoprovidean excellent customer service experience for Great Places new customersensuring theyreceive thevery bestcare and support moving into their new homes. The role willseekto increase customer satisfaction and improve thetimelyresolution of defect matters to meet the expectations of Customer Care Coordinator will be the crucial link between our Development team Contractor After Care teams and customersacross oursites.

Whatyoullbe doing

• Providingafirst classcustomer service experience for Great Places customers moving into new homes so that they receive thevery bestcare and support during their home buying and home ownership experience

• Assistingin the developmentand updating of processes andprocedures to ensure excellent customer service delivery capture more performance data andidentifyand support opportunities for enhancement of the journeyproductand service

• Takingownership of the customer experience specifically with respect to defects and rectification of defect and ensuring that customers are prioritised

• Buildingstrong relationships with theaftercareteams of our Contractors and housebuilder partners to collaborate on the resolution of defect matters and resolve any customer concerns and complaints

• Create a focus on and tone of voice for the management of defects and customer aftercare.

• Taking ownership of the management of defect aftercare and where necessary managing defect attention through warranty providers

• Assistingwithcustomer queriescomplaintsand compliments

• Work with the guidelines of NHBC/LABC Guarantee and Great Places standards

Whatyoullneed

• Customer service skills and experience

• An interest in housing/property

• Negotiation skills

• Confidence and experience of offering challenge both internally and externally

• Excellent IT skills

• Full UK licence and access to a vehicle

• Willingness to attendall ofour new GreatPlacessites across Greater ManchesterLancashireand South Yorkshire

What we need from you

• You willbe requiredto attend a number offace to facetraining sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as theday to dayaspects

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

• A passion to advocate on behalf of people and communities

• A commitment to work in partnership with others for the benefit of Great Places

• A commitment to continuous learning and improvement

• Ability to work flexibly and when needed outside normal working hours to ensure service continuity

• An ability to work in uncertainty.

What we give you in return for your hard work and commitment

• PensionDC scheme (up to 10% contribution from both colleagues and Great Places)

• WPAHealthcarescheme starts at no contribution level with 1250 of savings available per year (option to increase & add family members)

• Ways of WorkingWe offer some hybrid and flexible working

• Annual leaveStart at 26 days annual leave increasing up to 30 days within 5 years Bank Holidays

• Reward & Recognition You Count Rewards are individual rewards for going above & beyond

• Professional feesThe business pays the cost of one professional role related membership fee for each colleague

• The Market Placehigh street restaurant & supermarket discounts gym memberships cycle to work smart tech loans and much more

• Wage StreamYou can access savings opportunities and early access to wages

• Health and Wellbeing InitiativesOur colleagues enjoy wellbeing campaigns throughout the year with activities designed around our four pillars of wellbeing these include career wellbeing mental wellbeing physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services all your benefits can be used inside and outside of work.

INDMED

Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a wide-range of services and promoting partnership work to create vibrant sustainable communities.

You can find details of our story our vision and our values here.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.