Temporary Customer Service Represenative

At Arizona Center for Youth Resources (ACYR) we build pathways to success through education skill development and employment opportunities that empower youth and adults to achieve self-sufficiency. Our team plays a vital role in fostering a culture of positivity growth mindset and hospitality. Through high energy educational activities and supportive services we create a welcoming environment where youth and adults feel encouraged respected and motivated to achieve their goals. Every team member is responsible for building meaningful relationships and trust with students. These connections help ensure youth and adults remain engaged in their planned services to continue progressing toward their addition our team serves as an important bridge to the broader community by actively demonstrating and promoting the mission of ACYR through collaboration outreach and service.

The Temporary Customer Service Representative plays a critical role in supporting students who may experience social or emotional challenges that interfere with their ability to succeed within an educational environment. This position focuses on providing responsive student-centered support while helping to reduce barriers to engagement and academic progress.

The Temporary Customer Service Representative will assess student needs and provide assistance with initiating and completing phone outreach to both new and existing students. This includes guiding students through communication processes helping them feel comfortable engaging with institutional resources and ensuring they are connected to appropriate support systems.

Given the highly responsive nature of the role the Temporary Customer Service Representative must effectively engage with students and their families in a timely empathetic and solution-oriented manner. A key responsibility includes conducting an initial assessment interview to identify each students service preferences immediate concerns and potential challenges. This process helps tailor support strategies that align with the students individual needs.

In addition the Temporary Customer Service Representative will collaborate closely with the Project Implementation Specialist and the Adult Education Manager. Ongoing consultation is essential to ensure alignment with program goals consistency in service delivery and the effective implementation of support strategies. This partnership contributes directly to the overall success of the role and the outcomes for the students being served.

Overall the position requires strong communication skills adaptability and the ability to quickly build rapport while maintaining a structured and supportive approach to student interactions.

• Utilizes positive youth development practices in all levels of work
• Must be able to form connections with youth and families and have a compassionate understanding of the obstacles that opportunity youth may require
• Must be willing to advocate for youth and families needs and support

referred Qualifications:

• Bachelors in related field or a minimum of 1 year experience in related field
• Experience working with opportunity youth
• Youth development education and workforce development are highly desirable
• Trained in trauma informed care motivational interviewing and crisis intervention
• Knowledge of community resources and support
• Bilingual fluent in Spanish and English
• Bicultural

• Strategic
• Models Success Behavior
• Builds /Maintains Great Customer Services
• Enables Co-workers/Students to grow
• Positive Influence to others
• Coordinates ideas/resources
• Great time management
• Facilitation and presentation skills
• Effectively Communicates Ideas to Resolves Complex Conflicts
• Communication that is respectful and thoughtful of audience
• Achieves Results
• Adaptable
• Earns others Trust and Respect
• Tactful in Social Situations
• Takes Personal Responsibility and Accountability

Background Check Employment with Arizona Center for Youth Resources (ACYR) may be contingent upon the successful completion of a background check. The background screening may include verification of references employment history education and a criminal background check. Misdemeanor and/or felony convictions may disqualify a candidate depending on the nature of the offense the number and severity of convictions and the length of time since the offense occurred.

ACYR is an at-will employer and any offer of employment with ACYR is contingent upon a successful completion of background check.

Certification/Licenses/Other Requirements Must possess a valid Arizona Level II IVP Fingerprint Clearance Card issued by the Arizona Department of Public Safety. Must have a valid Arizona Driver

License. Must have access to an insured personal vehicle and be able to use it for agency-related business as required by Arizona Center for Youth Resources (ACYR).

Work Environment at Arizona Center for Youth Resources (ACYR) we foster a supportive and collaborative work environment that promotes open communication helping healing and continuous learning among team members and students we serve. We encourage innovation and creativity by embracing critical thinking and problem solving. The ACYR team works together to effectively deliver and advance the mission while supporting the growth and success of staff and students.

Physical Demands The role may require sitting or standing for extended periods of time. The position involves energetic engagement and interaction between Arizona Center for Youth Resources (ACYR) team members and students. This position requires the ability to effectively communicate by expressing or exchanging ideas through spoken words to provide information to clients students or the public and to convey detailed instructions clearly accurately and sometimes loudly or quickly when necessary. The

role also requires the ability to actively participate and interact with students during activities and programming.

This Job Description is not intended to include every duty or responsibility associated with the position. The employee may be required to perform other job-related duties as assigned. The Temporary Customer Service Represenative performance will be evaluated in part based on the successful completion of the responsibilities outlined in this description.

This document does not constitute a contract of employment. Employment with Arizona Center for Youth Resources (ACYR) is considered at will meaning that either the employee or ACYR may terminate the employment relationship at any time with or without cause or notice.

ACYR reserves the right to modify or update this job description at any time as organizational needs evolve.