Entry Level Support Engineer

New Era Technology

Job Location:

Palmerston - Australia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

Kickstart your IT career with us and gain hands-on experience work alongside experienced professionals and build a solid foundation in tech support while making a real impact from day one!

What is the role

38 hourworking week(Mon - Thu 8hrs & Fri 6 hours)

Based on-site in Palmerston Northand working within the education sector you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board youll deliver excellent customer service effectively communicate with non-technical users and prioritize and troubleshoot technical problems. Youll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilitiesyoullcomplete daily timesheets whichrequiresstrong attention to detail.

Must be a NZ Citizen or hold permanent residency
Must have a NZ Drivers License (Full or Restricted)

Responsibilities:

Respond to client inquiries and provide technical support via various channels (phone email chat etc.)
Diagnose and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

Desirable:

Practical technical knowledge in supporting and implementing:

Apple/MacOS/iOS
Windows 11
Windows Server 2022
Azure Active Directory
Firewalls (FortiGate)
Switching (Ruckus HP Allied Telesis)
Wireless (Ruckus Aruba/HP Aerohive)
Printers/Copiers

What we offer

A friendly team environment with a strong technical support network.
Opportunity to work with the IT industrys latest technologies.
Internal career growth for high performers and IT super-stars.
An opportunity to earn while you learn.

New Era Technology LLC. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .

Required Experience:

Junior IC