Marketing Lead Development Representative, NAMER, MRC Rep, NAMER

Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI Do you want to build your skills in marketing and sales for long-term career growth If so come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective AWS customers.

MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers understand their needs and educate them about the benefits of AWS and all the services we offer to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process with the objective to profile nurture and qualify marketing leads generated from various marketing events campaigns and activities.

Key job responsibilities
Build an AWS leads database by interacting with customers by phone email and/or live chat

Respond to customers inquiries in a timely manner to accelerate their cloud journey

Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.

Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.

Through nurture efforts create higher value leads resulting in higher conversion rates.

Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.

Opportunity to be part of a team to lead global cross-functional MRC projects driving operational excellence and better customer experiences.


- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience in customer engagement
- Experience with cross functional project or program delivery
- Experience with CRM tools like Salesforce

- Experience using data visualization tools
- Knowledge of existing and developing technologies as it relates to cloud computing
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 70400.00 - 113700.00 USD annually
USA NY New York - 66300.00 - 113700.00 USD annually
USA TX Austin - 59100.00 - 103400.00 USD annually
USA VA Arlington - 59100.00 - 103400.00 USD annually
USA WA Seattle - 80200.00 - 103400.00 USD annually