IT Lead, Product Analyst, Patient Experience

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for a IT Lead Product Analyst Patient Experience to be located in Titusville NJ.

The IT Lead is a key member of a patient experience team responsible for driving product insights translating business and patient experience needs into actionable requirements and enabling successful delivery of digital products that improve patient and provider interactions.

This role serves as the connective tissue between business stakeholders technology teams and patientfacing operations to ensure products deliver measurable value and frictionless experiences.

Key Responsibilities

Product & Requirements Leadership

• Serve as the primary partner to the Technical Product Owner (TPO) to shape product requirements and ensure alignment from the business to support provider and patient needs

• Translate provider and patient experience insights into user stories with clear acceptance criteria in partnership with our business product owners.

• Conduct requirement elicitation through interviews patient journey mapping workflow analysis and feedback loops from patientfacing teams.

• Maintain and groom the product backlog in alignment with product vision roadmap and patient experience goals

• Ensure traceability from requirements development testing deployment. Advocate for patientcentered design accessibility clarity and simplicity in all digital interactions.

• Partner with business product owner patient services call center operations field reimbursement and Px leadership to incorporate realworld pain points into the product backlog.

• Use data feedback and operational metrics to measure patient experience outcomes and propose continuous improvements.

Agile Delivery & Execution

• Actively participate in all Agile ceremonies (standups sprint planning refinements demos).

• Support production validation after releases ensuring patientimpacting features operate as intended.

• Collaborate daily with engineering QA architecture and business stakeholders to remove blockers and maintain delivery continuity.

CrossFunctional Leadership

• Operate within the HPT model collaborating closely with roles such as TPO TPM BPO BA PM and vendor delivery team

• Ensure alignment with enterprise standards compliance expectations and patient privacy considerations.

• Support vendor and partner teams with requirement clarity testing support and release readiness activities.

Value & Measurement

• Track KPIs tied to product health patient experience workflow efficiency and business outcomes.

• Provide insights to the TPO to influence prioritization based on value delivery and impact to patient experience.

• Participate in sprint and quarterly reviews to communicate progress outcomes and learnings.

Key Skills & Competencies

Technical Competencies

• Strong understanding of Agile frameworks and HPT ways of working.

• Ability to break down complex processes into clear testable requirements.

• Experience working with CRM patient engagement platforms workflow systems or healthcare digital solutions.

• Familiarity with integrations data flows and downstream process impacts.

Soft Skills

• Clear and concise communicator capable of engaging business leaders engineers and patientfacing teams.

• Problem-solving mindset with ability to work through ambiguity.

• Skilled in partnership conflict resolution and expectation-setting within crossfunctional teams.

• Highly organized and able to manage competing priorities in a fast-moving environment.

Qualifications

• Bachelors degree in information technology Computer Science Business or related field.

• 5 years of experience in product analysis business analysis or related technical functional roles.

• Experience working in healthcare pharmaceuticals or regulated environments is preferred.

• Demonstrated ability to operate within a product model.

• Familiarity with patient experience operations is a strong advantage.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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