TRAC Case Manager (3107)

The Truancy Reduction & Assessment Center (TRAC) Case Manager provides assessment referral and casemanagement services for middle and high school age youth demonstrating academic will work with students through individual meetings working to track levels of engagementthrough academic outcomes. Relationship-building strategies will be used to better understand underlyingfactors contributing to attendance concerns thereby empowering youth through problem-solving tosupport goal attainment.

Schedule:

• Monday-Friday
  • 7:00AM- 3:00PM or 8:00AM - 4:00PM

Essential Job Functions

• Develop trusting relationships with youth families school staff Club staff and communitypartners.
• Collaborate with adults already involved with youth such as teachers case managers counselorsand social workers.
• Facilitate communication and promote problem solving between home and school to engagefamilies and promote school success.
• Support youth in developing skills necessary for school success (i.e. time management studyhabits problem solving goal setting etc.).
• Link youth to relevant Club and community programs including mentoring tutoring and group-based support and opportunities.
• Enter monthly and semester data into the TRAC database.
• Engage in case consultation with supervisor TRAC Team Youth & Family Services Teams andothers as necessary.
• Participate in school and community events related to truancy/attendance concern concerns.
• Assist with BGCFV summer operations as needed.
• Utilize creative strategies to maintain contact with TRAC students as needed throughout thecalendar year.
• Collaborate with internal teams and departments to align goals and strategies and to foster aculture of cooperation and teamwork.
• Engage in continuous learning and contribute to the effective implementation of continuousimprovement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organizations profilebuilds its reputation supports its strategic priorities and advances its mission.
• Contribute to operational goals and objectives that align with and advance the organizationsstrategic priorities.
• Support team development and performance inclusive of but not limited to active listening team-based learning recognition fun and transparent communications.
• Strive to meet and surpass the expectations of youth families staff volunteers Board fundersand other key stakeholders.
• Support the planning implementation execution and evaluation of special projects.
• Focus efforts on promoting equity engaging in trauma-informed and continuous improvementpractices and doing what is needed to help the communities the organization serves become greatplaces for all children and youth to grow and thrive.
• Actively and substantially contribute to a healthy organizational culture characterized by the coreelements of trust inclusion belonging autonomy position mastery and purpose.
• Finish work by established deadlines within the framework of established guidelines and policies.
• Address issues and concerns in a professional respectful and courteous manner.
• Ensure records are up-to date accurate and organized.
• Prioritize and organize multiple tasks and responsibilities in a way that meets daily responsibilitieswhile continuing to work toward longer-term objectives.

Resource Development

• Work to understand how actions and contributions to quality work and to maximization ofresources enhance the organizations fundraising efforts and its overall financial fundraising donor stewardship and Board engagement activities.

Safety and Risk Management

• Participate-in or conduct YFS Safety Checks as scheduled.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the development and implementation of new or amended policies practices andprocesses that further mitigate and minimize safety risks.

Talent Development

• Demonstrate a commitment to excellence aligning your efforts with the organizations valuesmission strategic priorities and policies.
• Participate in available coaching opportunities regular one-on-one meetings with your supervisorperformance evaluations and goal setting.
• Demonstrate a commitment to learning and development by following talent developmentrequirements and creating and following a professional development plan.

Other duties as assigned.

The TRAC Case Manager position requires a majority combination of the following:

Education and Experience

• Bachelors degree in human services or related field.
• Experience working with middle and high school-aged youth.
• Experience working within a school system or youth agency.

Skills and Requirements

• Understanding and expertise in working with students from diverse backgrounds culturesidentities and experiences.
• Persistence. A belief that all students have abilities strengths and can improve.
• Advocacy skills including excellent communication skills and the ability to negotiate compromiseand confront conflict in a productive manner.
• Ability to work independently as well as within a team.
• Knowledge of community and educational resources.
• Belief that education is critical for future success.
• Ability to work in a variety of settings including office and school spaces.
• Exceptional communication skills with the ability to convey information in a timely open and clearmanner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers software and other technology tools.
• Ability to establish and maintain effective working relationships with others.
• Ability to work within typical school and business hours.

Key Characteristics

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Upholds a commitment to equity while striving to be anti-racist and respectful of culturaldifferences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust inclusion belonging autonomy andlearning.
• Operates with excellence in mind in all matters.