Change Management Specialist

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

We are seeking aChange Management Specialist who will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global candidate needs to beaServiceNow expertas theywill work closely with deployment engineers during the planning execution and closure phases of hundreds of change requests

Whatis the Role

The following include but may not be limited to the responsibilities of theChange Management Specialist:

• Support engineers withsubmittingchanges in Service Now checking for proper templates and detail

• Track changes through the entire lifecycle ensuring they progress per project schedule

• Assistin securing change approvals

• Follow-up with task owners fortimelycompletion and closure

• Monitor SLA compliance for all change activity

• Report and escalate risk and issues to Project Managers

• Attend CAB calls and track follow-up actions to closure on behalf of the program

• Organize and/or chair internal change calls

• Support wider in other areas as needed such as updating and monitoring JIRA updates

• Support Project Managers as neededforupdating project documentation tracking open issues and equipment shipments whenrequired.

Whowe are looking for

• Adetail oriented organized and comfortableperson asworking withwidevariety of stakeholders in a large enterpriseis expected in the role.

• Familiaritywith IT infrastructure specifically with network infrastructure technology such as Ethernet switches WLAN structured cabling communications closetspowerand racks

• Excellent organizational skills including attention to detail and multitasking skills

• Strong written and verbal communications skills

• Excellent client-facing and internal communication skills

• The ability to work under pressure and with a sense of urgency to deadlines

• The ability to multi-task prioritize and effectively manage ones time

• Proven work experience in in supporting a large enterprise with ServiceNow managing service requests incidents or change requests following structured ITIL-aligned processes

• Excellent client-facing and internal communication skills

• Strong knowledge of Microsoft Office (Excel in particular) with JIRA experience preferred

• Bachelors Degree inappropriate fieldof study or equivalent work experience

• Experience with project management software tools preferred

Work Set Up / Schedule:

• Remote

• Shifting (Work hours is flexible withseveralhours in the evenings per week to join team calls and engage with stakeholders that are based on the East Coast US EMEA and APAC.)

What we offer

• Work flexibility (Permanent WFH Set Up)

• Non-taxable allowance

• Day 1 HMO 1 free dependent

• Sunlife Group Insurance

• Health and Wellness Reimbursement Benefits

• Company Salary Loans

• Government contributions

• Assistancewith government loan payments

• 13thmonthpay

• Holiday pay (for hours worked on holidays)

• Mandated Leaves

• Work equipment provided

#LI-AN1

New Era Technology LLC. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .