Part-Time Client Experience Specialist

Reports To: Office Manager

Status: Part-Time non-exempt

Location: Houston TX

Position Summary

The Part-Time Client Experience Specialist provides front desk coverage during assigned evening and weekend hours serving as the first point of contact for guests and visitors. This role ensures a welcoming safe and professional environment while supporting daily operations and maintaining confidentiality and compliance standards in alignment with The Council on Recoverys mission.

Key Responsibilities

Greet guests and visitors and respond to inquiries in a professional and courteous manner

Answer phones and monitor email during scheduled shifts

Provide general information regarding The Council on Recoverys programs services and resources

Maintain strict compliance with HIPAA PHI and PII confidentiality requirements

Perform administrative duties including copying scanning printing shredding and filing

Monitor inventory and restock supplies as needed

Maintain cleanliness and organization of the Welcome Center

Prepare coffee and maintain hospitality areas according to established procedures

Perform building closing procedures and next day preparation during assigned shifts

Minimum Qualifications

High school diploma or equivalent required

Customer service or front desk experience preferred

Basic computer and office technology skills

Knowledge of confidentiality requirements (HIPAA/PHI/PII preferred)

Ability to work evening and weekend shifts as scheduled

Core Competencies

Professional communication skills

Attention to detail and confidentiality

Reliability and dependability

Ability to work independently

Team-oriented mindset

Customer Service

Critical thinking and problem solving

Work Environment & Physical Demands

This position operates in a professional office environment with regular public interaction. Duties may require standing for extended periods lifting up to 25 pounds and operating standard office equipment.

Equal Employment Opportunity Statement

The Council on Recovery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability veteran status or any other protected status.