Senior Housing Officer (Know as Neighbourhood Services Manager)

As aNeighbourhoodServicesManageryou will be the key contact for all customerswithinadefined patchof comprehensive andresponsive housing management service with the aim of supportingandempoweringcustomerstoresolve issuesand making them more independent. You will also besupporting those most vulnerable in our communities. The role involvesliaisingwithcustomers and undertakingtaskswhilstbeingvisibleonyourpatchandusingall available resources with theobjectiveof achievingsustainabilitythroughoutourNeighbourhoods.

Whatyoullbe doing

• Handling tenancy-related queriesin accordancewithcontractual requirementsand Great Places policies and the Service Delivery Framework.

• Providing direct tenancy support in our capacity as a landlordto ensuretenancy sustainment.

• Ensure the effective marketing of vacant homesin accordance withGreat Places policies andallocatepropertiesthatmeet the needs of the customer and thebusiness.

• Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers toidentifysolutions topaying their rentsupporting budgeting setting up realistic paymentplansandtaking court action as a last resort.

• Ensure an effective response to anti-social behaviour and other tenancy breachesin accordance withGreat Places policies and the Service Delivery Framework by undertakingtimelyfact findinginvestigations andappropriate actionto ensure the protection of Great Places customers and the wider community.

• Ensure safeguarding concerns are dealt with promptlyand appropriateaction istakeninline with legal requirements and guidelines.

• Be present in our neighbourhoods undertaking regular estateandschemeinspectionsand monitoring of neighbourhood service contracts addressing property and estate managementissuesand taking steps to address any contract under performance.

• Working collaboratively with other agencies/partnerstodeliver interventions where necessaryfor the benefit of our customers.

Whatyoullneed

• Commitmenttocontinued professional development.

• Experience of working in the housing sectororina similarroleis desirable.

• Anunderstandingof estate and tenancy managementand experience of delivering a range oftenancy managementrelatedservicesisdesirable.

• Experienceofworking in acustomer focusedenvironment with a proven abilityof deliveringa high standardof customerservice tailored to anindividualsneeds.

• Excellentwritten and verbal communicationskills.

• Ability toorganisetime-manage and prioritisework loadin a hybrid environment.

• Proven relationship builder with experience of effective collaborative working with externalagencies andpartners.

• Ability to coach customerstoempowerthemtoproblemsolveand becomemore independent.

• Adaptable to use a rangeofCustomerrelationship management software systems.

• Proficient in the use of the full range of Microsoft Officeapplications.

• Holda full UK driving license andhaveaccess to a vehicle for use atwork.

• Great Places Housing Group is committed to safeguarding and promoting the welfare of children young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check

What we need from you

• Ability to complete tasks inan accurateandtimelymanner when workingtowards a deadline.

• Able to lone work safely and effectively able to deliver high quality servicespredominantly infield-basedsettings.

• Commitment to coaching and relationshipmanagementdemonstratingpeopleskills with an ability to work effectively withstakeholders.

• Have resilience and emotional intelligence to be able to cope with and manage difficultand challengingsituations whilst showing understanding andempathy.

• Willingness to share learning with peersguidetrainand to coach others andparticipatein cross departmental work streams whererequired.

• A commitmenttoattendface to facetraining sessions as well as virtual sessions and and of equal importance as theday todayaspectsof your role.

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.

• A passion to advocate on behalf of people and communities.

• A commitment to work in partnership with others for the benefit of Great Places.

• A commitment to continuous learning and improvement.

• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.

• An ability to work in uncertainty.

• To be professional and work with integrityinclusivityand respect for diversity.

What we give you in return for your hard work and commitment

• PensionDC Scheme (up to 10% contribution from both colleague and Great Places)

• WPAHealthcare auto enrolled at no contribution level with 1250 of savings available-optionto increase & add on family members

• The Market PlaceHigh street restaurant & supermarket discounts gym memberships cycle to work smart tech loans and much more

• Annual LeaveStart at 26 days annual leave increasing up to 30 days within 5 years Bank Holidays

• Reward & Recognition You Count Rewards are individual rewards for going above & beyond

• Help with transport We offer season ticket loans an affordable way topurchaseseason tickets for public transport at discountedrates .

• Wage StreamYou can access savings opportunities andearly accessto wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to abasiccriminal records background detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

INDMED

Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a wide-range of services and promoting partnership work to create vibrant sustainable communities.

You can find details of our story our vision and our values here.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.