CRM Specialist

Purpuse:

Serve as the country-level CRM specialist for AbbVie Israel responsible for managing the Veeva CRM system supporting business users and enabling high-quality customer data reporting and insights. Work closely with cross-functional partners to improve CRM processes align local needs with global requirements and enhance the effectiveness of field and medical teams.

Responsibilities:

• Managing Veeva CRM system
• Reporting to Israel CEX Director
• Collaborate closely with CEX BI Manager Training Manager Digital Manager BTS and the brand teams
• Administrative tasks in CRM: data quality reporting practices execution of global requirements finding ways to meet local needs
• In-depth recognition of the CRM associated systems
• Guiding and supporting field-based Commercial and Medical colleagues in their ways of working e.g. planning reporting and recording customer data
• Creation of processes to optimize work
• Organization of all training materials
• Technical savviness interest and willingness to learn and explore new systems and technology
• Usability of Veeva CRM as source for analysis and dashboards
• Reach an understanding of the business and the ability to independently create dashboards as needed in coordination with the parties Relevant

Qualifications :

• Previous experience from CRM is must
• Understanding of what customer relationship management means in the pharma industry
• Willingness and curiosity to learn and explore new systems and technology
• Systematic working style; ability to evaluate affiliate needs and what comes from the Global team
• Willingness to take ownership of ones area of work and grow as an expert
• 5 years of relevant working experience

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time