Agent Air Export, Customer Service

Ensure smooth accurate and timely freight process flow & data entry into the Companys Operational Performance Standards.

• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines trucking companies and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
• Ensure all customers standard operating procedures are followed and updated.
• Meet KPI standards as per the company procedures.
• Overseas communications timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Departments needs.

Qualifications :

• Candidate must possess at least a Diploma Bachelors Degree or equivalent.
• At least 1 to 2 years of related working experience in similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information :

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time