Client Research Analyst | Housing

About EliseAI

At EliseAI were improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

• Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About the role

EliseAI is looking for a friendly empathetic Client Research Analyst who genuinely enjoys talking to people and helping teams feel this role youll be the voice our on-site teams recognize and trustchecking in proactively listening closely and helping surface whats working (and whats not) before small issues become big ones.

Youll become deeply familiar with one of our core products like Leasing or Delinquency and use that knowledge to guide conversations answer questions and offer helpful tips in the moment. Sitting between Customer Success and Product Solutions youll be a trusted partner helping triage concerns gathering sentiment and ensure feedback gets to the right place. If something cant be solved on the call youll know how to ask the right questions and loop in Product Solutions or a CSM with clear context.

This role is perfect for someone whos personable organized and energized by connecting product knowledge with real human conversations. Youll help us deliver a white-glove experience at scalewithout losing the personal touch.

Key Responsibilities

• Proactively call our client on-site teams to gather sentiment feedback and insights

• Build strong trusted relationships through thoughtful human conversations

• Become an expert in one EliseAI product and confidently support users

• Help walk customers through basic troubleshooting or setup when needed

• Recognize when an issue needs deeper support and escalate thoughtfully

• Create clear well-documented support tickets with helpful context

• Partner closely with Customer Success and Product Solutions

• Spot patterns and trends from conversations and share insights with the team

• Support light Customer Success Associate tasks as needed

Move at rocket speed build something massive.

Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.

We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.

Requirements

• A strong communicator whos curious empathetic and solution-oriented

• Experience supporting customers over the phone and navigating live conversations

• Comfort explaining technical concepts in a clear approachable way

• Desire to become a product expert and a trusted partner to customers

• A collaborative team-first mindset

• Willingness to work onsite in our NYC office 45 days per week

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company

• Medical Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Fitness & home services stipend to cover part of your expenses so you can focus on what matters

• A collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the office

• Unlimited vacation and paid holidays

• Well cover relocation packages and make the move exciting not painful!

Job Compensation Range

The rate for this role ranges between $70000 - $85000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

Required Experience:

IC