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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Intern Batch - EOC (Monitoring)
Skillset:
- Basic understanding of Monitoring concepts
- Fundamental knowledge of Windows Linux and Networking
- Good communication skills (written & verbal)
Role Overview
As part of the EOC team you will act as the first point of contact for infrastructure monitoring incidents and requests in a fast-paced environment. The role involves monitoring systems creating and triaging incidents and supporting basic troubleshooting activities.
You will also be responsible for documenting processes and SOPs to streamline operations and assist in resolving infrastructure-related issues. The role requires working efficiently while adhering to attendance quality and customer service metrics.
Key Requirements
- Strong written and verbal communication skills
- Basic exposure to ticketing tools (ServiceNow Jira etc.)
- Fundamental troubleshooting knowledge of Windows/Linux systems
- Understanding of infrastructure and monitoring concepts
- Exposure to monitoring tools such as SolarWinds Datadog Nagios etc. (preferred)
- Basic knowledge of monitoring tools administration (good to have)
Intern Batch - EOC (Monitoring)
Skillset:
- Basic understanding of Monitoring concepts
- Fundamental knowledge of Windows Linux and Networking
- Good communication skills (written & verbal)
Role Overview
As part of the EOC team you will act as the first point of contact for infrastructure monitoring incidents and requests in a fast-paced environment. The role involves monitoring systems creating and triaging incidents and supporting basic troubleshooting activities.
You will also be responsible for documenting processes and SOPs to streamline operations and assist in resolving infrastructure-related issues. The role requires working efficiently while adhering to attendance quality and customer service metrics.
Key Requirements
- Strong written and verbal communication skills
- Basic exposure to ticketing tools (ServiceNow Jira etc.)
- Fundamental troubleshooting knowledge of Windows/Linux systems
- Understanding of infrastructure and monitoring concepts
- Exposure to monitoring tools such as SolarWinds Datadog Nagios etc. (preferred)
- Basic knowledge of monitoring tools administration (good to have)
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
