Backoffice Support Associate

Best Egg

Job Location:

Wilmington, DE - USA

Monthly Salary: $ 20 - 24

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Best Egg is a market-leading tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track so they can be money confident no matter what life throws at them.

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First We foster an inclusive flexible and fun workplace.

Create Clarity Open communication drives trust and results.

Get Things Done We focus prioritize and deliver with excellence.

Deliver with Heart We lead with kindness humility and strong teamwork.

Listen to Our Customers Their needs drive our innovation.

Barclays has entered into an agreement to acquire Best Egg withclosing expected to take placein Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture lower cost of funds and increased employee growth opportunities across a global brand we are excited about the future of the Best Egg brand under the Barclays umbrella.

We are looking for collaborative innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If youre inspired by growth and want to make a real difference Best Egg is the place for you.

Were proud to be an equal opportunity employercommitted to building a diverse inclusive team.

The Backoffice Support Associate functions as a member of the Back Office Operations Team and is responsible for helping resolve customer issues originating primarily from Inbound correspondence. This includes but is not limited to death certificates notice of legal representation or bankruptcy management of payment programs and other audit reporting and remediation of customer issues within applicable service levels and quality objectives. Keys to success in this role will include enhancing the Customer Experience creating efficiencies within processes identifying and addressing customer trends and fostering a strong transparent relationship with all leadership. Flexibility excellent time management and multi-tasking skills are essential.

Duties & Responsibilities

Read and comprehend customer written inquiries and refer to the appropriate line of business for processing

Provide electronic correspondence in reply to requests

Identify the specific document/ case type and the procedures that must be applied

Various manager assigned tasks including business audits and exception processing

Document retrieval and customer fulfillment

Ensure all correspondence items are received tracked sorted and delivered to the appropriate lines of business within pre- defined service levels

Partner with Project Teams for User Acceptance Testing/ Production Verification Testing for all system implementations/changes

Account audits and root cause analysis

Complaint handling and customer escalations

Handling all risk events / incidents or control failures to be escalated investigated reported and fixed at root cause to prevent reoccurrence

Conduct tasks in a manner that complies with all consumer protection regulations

Expect a fast-paced fun production environment that includes continuous delivery quality management knowledge sharing and collective ownership.

Requirements

1 years of financial services experience or equivalent

Ability to work effectively in a team environment

Strong Analytical Skills

Excellent verbal/ written communications skills

Strong organizational skills and ability to multitask

Ability to work in a fast paced production environment

Effectively communicate with all levels of Marlette Funding Leadership

Proficiency in navigating basic computer applications

Extremely thorough with strong attention to detail and high emphasis on quality.

$20 - $24 an hour

Employee Benefits

Best Egg offers many additional benefits for our employees including (but not limited to):

Pre-tax and post-tax retirement savings plans with a competitive company matching

program

Generous paid time-off plans including vacation personal/sick time paid short--

term and long-term disability leaves paid parental leave and paid company

holidays

Multiple health care plans to choose from including dental and vision options

Flexible Spending Plans for Health Care Dependent Care and Health

Reimbursement Accounts

Company-paid benefits such as life insurance wellness platforms employee

assistance programs and Health Advocate programs

Other great discounted benefits include identity theft protection pet insurance

fitness center reimbursements and many more!

In compliance with the CCPA Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

Required Experience:

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First We foster an inclusive flexible and fun workplace.

Create Clarity Open communication drives trust and results.

Get Things Done We focus prioritize and deliver with excellence.

Deliver with Heart We lead with kindness humility and strong teamwork.

Listen to Our Customers Their needs drive our innovation.

Were proud to be an equal opportunity employercommitted to building a diverse inclusive team.

Duties & Responsibilities

Read and comprehend customer written inquiries and refer to the appropriate line of business for processing

Provide electronic correspondence in reply to requests

Identify the specific document/ case type and the procedures that must be applied

Various manager assigned tasks including business audits and exception processing

Document retrieval and customer fulfillment

Ensure all correspondence items are received tracked sorted and delivered to the appropriate lines of business within pre- defined service levels

Partner with Project Teams for User Acceptance Testing/ Production Verification Testing for all system implementations/changes

Account audits and root cause analysis

Complaint handling and customer escalations

Handling all risk events / incidents or control failures to be escalated investigated reported and fixed at root cause to prevent reoccurrence

Conduct tasks in a manner that complies with all consumer protection regulations

Expect a fast-paced fun production environment that includes continuous delivery quality management knowledge sharing and collective ownership.

Requirements

1 years of financial services experience or equivalent

Ability to work effectively in a team environment

Strong Analytical Skills

Excellent verbal/ written communications skills

Strong organizational skills and ability to multitask

Ability to work in a fast paced production environment

Effectively communicate with all levels of Marlette Funding Leadership

Proficiency in navigating basic computer applications

Extremely thorough with strong attention to detail and high emphasis on quality.

$20 - $24 an hour

Employee Benefits

Best Egg offers many additional benefits for our employees including (but not limited to):

Pre-tax and post-tax retirement savings plans with a competitive company matching

program

Generous paid time-off plans including vacation personal/sick time paid short--

term and long-term disability leaves paid parental leave and paid company

holidays

Multiple health care plans to choose from including dental and vision options

Flexible Spending Plans for Health Care Dependent Care and Health

Reimbursement Accounts

Company-paid benefits such as life insurance wellness platforms employee

assistance programs and Health Advocate programs

Other great discounted benefits include identity theft protection pet insurance

fitness center reimbursements and many more!

Required Experience:

Apply Now

About Company

Best Egg

Get low-interest personal loans quickly with Best Egg. Apply online in minutes & receive funds fast. Start your journey to financial stability now!

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Backoffice Support Associate

Wilmington, DE - USA

Job Summary

Duties & Responsibilities

Requirements

Duties & Responsibilities

Requirements

About Company

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