Backoffice Support Associate
Job Location:
Wilmington, DE - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Best Egg now part of Barclays is a market-leading tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company we combine the agility and customer focus of a fintech with the global reach stability and purpose of a leading financial institutionworking together to create a better financial future for our customers and communities.
At Best Egg youll find a culture grounded in our core valuesputting people first creating clarity delivering with excellence and leading with heartenhanced by Barclays commitment to integrity inclusion and long-term impact. Together we empower our colleagues to challenge innovate and take ownership while making a meaningful difference in peoples financial lives.
With the strength of Barclays behind us we offer expanded opportunities for growth development and career mobility across a global organizationwhile continuing to build the products and experiences that make Best Egg unique.
Were looking for collaborative curious problem-solvers who are excited to make an impact and grow with us.
Were proud to be an equal opportunity employer committed to building a diverse and inclusive team.
The Backoffice Support Associate functions as a member of the Back Office Operations Team and is responsible for helping resolve customer issues originating primarily from Inbound correspondence. This includes but is not limited to death certificates notice of legal representation or bankruptcy management of payment programs and other audit reporting and remediation of customer issues within applicable service levels and quality objectives. Keys to success in this role will include enhancing the Customer Experience creating efficiencies within processes identifying and addressing customer trends and fostering a strong transparent relationship with all leadership. Flexibility excellent time management and multi-tasking skills are essential.
Duties & Responsibilities
Read and comprehend customer written inquiries and refer to the appropriate line of business for processing
Provide electronic correspondence in reply to requests
Identify the specific document/ case type and the procedures that must be applied
Various manager assigned tasks including business audits and exception processing
Document retrieval and customer fulfillment
Ensure all correspondence items are received tracked sorted and delivered to the appropriate lines of business within pre- defined service levels
Partner with Project Teams for User Acceptance Testing/ Production Verification Testing for all system implementations/changes
Account audits and root cause analysis
Complaint handling and customer escalations
Handling all risk events / incidents or control failures to be escalated investigated reported and fixed at root cause to prevent reoccurrence
Conduct tasks in a manner that complies with all consumer protection regulations
Expect a fast-paced fun production environment that includes continuous delivery quality management knowledge sharing and collective ownership.
Requirements
1 years of financial services experience or equivalent
Ability to work effectively in a team environment
Strong Analytical Skills
Excellent verbal/ written communications skills
Strong organizational skills and ability to multitask
Ability to work in a fast paced production environment
Effectively communicate with all levels of Marlette Funding Leadership
Proficiency in navigating basic computer applications
Extremely thorough with strong attention to detail and high emphasis on quality.
Required Experience:
IC
About Company
Get low-interest personal loans quickly with Best Egg. Apply online in minutes & receive funds fast. Start your journey to financial stability now!
