Application Support Engineer II

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Job Description:

Summary

The Application Support Engineer
II role combines advanced application support with engineering-level
troubleshooting across enterprise platforms. Engineers will take lead on
complex issues identify root causes and implement fixes to improve system
stability. Independently resolves moderately complex issues and contributes to
system-level stability and improvements. This role serves as a key escalation
point and minimizes reliance on development teams.

This role is part of Ryders Technology Talent Incubator Programan accelerated career pathway designed to launch the next generation of technology professionals. Youll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms cybersecurity data engineering and artificial intelligence. Through real-world problem solving mentorship and continuous learning the program is designed to fast-track your growth and prepare you for future roles across Ryders technology organization including engineering data automation and security-focused positions.

Essential Functions

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end including diagnosis resolution validation and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Additional Responsibilities

• Operates with moderate to high independence; handles most issues without guidance
• Impacts team-level processes and contributes to cross-team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

Skills and Abilities

• Strong troubleshooting and analytical skills Required
• Ability to work independently on complex issues Required
• Strong communication and collaboration skills Required

Qualifications

• Bachelors Degree in Computer Science MIS or related field Required
• Two (2) years to Four (4) years or more in Application support or development Required
• Programming experience (SQL Python JavaScript or TypeScript) Advanced Required
• Ability to learn and work across diverse technologies (e.g. ) Intermediate Required
• Experience with SQL/data querying Intermediate Required
• Familiarity with APIs and integrations Intermediate Preferred
• Experience with RCA/problem management Intermediate Preferred

Travel

• No

Job Category

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.

Current Employees:

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