eCommerce Product Owner

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Lifestyle

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.

• Contribute your talents to high-end esteemed brands like JBL Mark Levinson Revel Denon and Bowers & Wilkins
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect cutting-edge technology that elevates the listening experience

About the Role

We are seeking a data-driven and collaborative eCommerce Product Owner to join the Global Direct-to-Consumer (DTC) team for the Sound United business unit within Harmans Lifestyle this role you will oversee the stability scalability and daytoday operations of our global Salesforce Commerce Cloud (SFCC) landscape. This includes managing complex system integrations leading technical troubleshooting and partnering with engineering teams to ensure our eCommerce ecosystem performs reliably and evolves with the business. A strong developer background is essential for understanding system architecture validating code quality and guiding technical decisions across the stack.

What You Will Do

• Lead daily technical operations monitoring and optimization of the eCommerce tech stack (SFCC Aftership Yotpo Klaviyo Drive Commerce Wistia etc.) including evaluating and integrating AIdriven tools that improve uptime detection personalization and performance.
• Manage and maintain integrations into SFCC from OMS ERP CRM and marketplace channels acting as the primary technical escalation point for engineering partners while overseeing safe and effective use of AIpowered automation and data enrichment.
• Improve platform reliability by identifying technical gaps resolving rootcause issues and implementing scalable solutions using AIassisted insights anomaly detection and predictive monitoring.
• Own the technical work lifecyclescoping requirements prioritizing backlogs and validating development outputensuring AIdriven features meet quality transparency and ROI expectations.
• Evaluate architect and document new tools and integration patterns while clearly communicating technical constraints risks opportunities and AIrelated considerations to nontechnical stakeholders.

What You Need to Be Successful

• Bachelors degree in Computer Science Information Systems Engineering or equivalent experience demonstrating strong technical analytical and systemdesign capability ideally with exposure to modern AI concepts and modeldriven workflows.
• Minimum of 5 years operating enterprise eCommerce platforms (ideally SFCC) with deep understanding of platform operations integrations data flows and downstream systems plus handson experience with AIdriven commerce capabilities.
• 5 years of technical product leadership including requirements gathering writing user stories managing backlogs and verifying engineering output with the ability to evaluate AIenabled initiatives for feasibility and value.
• Strong troubleshooting and diagnostic skills across frontend backend APIs and middleware layers including experience applying AIassisted debugging and monitoring tools.
• Experience improving performance and reliability through monitoring alerting logging release management and coordination with QA and UX teamsideally with AIenhanced observability tools.

Bonus Points if You Have

• MBA or Masters in a related field.
• Experience working within a multibrand portfolio.
• SQL or similar querylanguage skills including preparing datasets for AIdriven analysis.
• Experience with A/B testing platforms (Optimizely Varify) especially those with AIpowered experimentation or personalization capabilities.

What Makes You Eligible

• Willingness to travel 5% domestically.
• Be open to working in the Carlsbad CA office (hybrid option available; flexibility to come into the office on short notice when needed is appreciated).
• Due to the nature of global infrastructure you understand that flexibility in working hours is required.
• Successfully complete a background investigation and drug screen as a condition of employment (post-offer)

What We Offer

• Competitive wellness benefits and 401K Retirement Savings plan.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN Universitys business and leadership academies and extensive course catalog.
• Tuition Reimbursement.
• Access to employee discounts on world-class HARMAN products (JBL Harman/Kardon Bowers & Wilkins Dennon Marantz Polk Definitive Technologies).
• Be Brilliant employee recognition and rewards program.

#LI-EC1

#LI-HYBRID

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.