KYC KYB Team Leader

Job Description:

This role supports a global ecommerce and social commerce financial crime program covering KYC/KYB sanctions transaction monitoring enhanced due diligence (EDD) and regulatory reporting across a three-tier alert lifecycle (L1L2L3).

The operating model is transitioning to an AI-augmented environment where low-risk reviews are automated and analysts focus on validating AI outputs and handling complex cases. The Team Lead is responsible for production control quality escalation discipline and risk assessment consistency.

Core Responsibilities:

1. Oversee KYC/KYB alert queues across:

• L1: Data confirming screening document review initial risk categorization
• L2: Investigation of complex alerts (high-risk indicators adverse media PEP sanctions concerns unusual activity ownership opacity)
• L3: Support EDD and sanctions review with detailed narratives and evidence

• Legal entity details business activity ownership structure (UBO) controllers and connected parties
• Risk indicators including sanctions exposure PEP status adverse media source of funds/wealth and expected vs. actual activity

• Missing documentation high-risk ownership adverse media sanctions-related issues and unresolved risk signals

• KYC/KYB: 2 business days
• Sanctions: 1 business day
• EDD: 14 business days
• Transaction Monitoring: up to 25 calendar days
• Quality threshold: 95% accuracy

• Queue allocation capacity planning SLA adherence productivity and quality metrics
• Review high-risk/aged cases and ensure timely resolution across L1L2L3

• Coach analysts on case judgment documentation quality escalation handling and AI validation
• Conduct calibration sessions training and performance reviews

Requirements:

1. Experience: 46 years in KYC KYB CDD EDD transaction monitoring or financial crime operations including team leadership exposure
2. Domain Knowledge:

• Strong understanding of CIP CDD/EDD UBO PEP sanctions adverse media source of funds/wealth
• Experience handling complex investigations and risk-based decision making

• Experience managing team performance SLAs backlog productivity and quality metrics
• Strong coaching ability and experience improving analyst performance
• Ability to manage escalations and ensure consistent decision-making

• Strong English communication (reading writing and reviewing case narratives)
• Strong analytical thinking and problem-solving skills
• Ability to work in high-volume SLA-driven environments

• Experience with KYC/screening tools case management systems
• Exposure to ecommerce fintech payments or digital platforms is preferred
• CAMS CFE or equivalent certification is a plus

• Full on-site role (no remote/hybrid)
• Willing to work rotational shifts (including nights and weekends)
• Comfortable working in restricted environments (no personal devices allowed)

Contact: / (Suresh)

Note: We appreciate all applications; however only shortlisted candidates will be contacted