Customer Support Advisor – Travel Industry

LOCATION: Barcelona Spain

SCHEDULE: 38.5h/week

WORKING HOURS: 09:00 20:00

CONTRACT: Temporary

ABOUT THE ROLE

Join a leading global travel platform and become part of an international customer support team. As a Customer Support Advisor you will play a key role in ensuring a smooth experience for travellers and accommodation partners worldwide.

You will be responsible for understanding customer needs resolving issues and acting as a bridge between international travellers and accommodation providersall while delivering an exceptional level of service.

KEY RESPONSIBILITIES

Handle customer inquiries via phone and email in a professional and efficient manner
Support travellers and partners with bookings payments and technical questions
Mediate between customers and accommodation providers to resolve issues
Provide clear accurate information while following internal processes
Maintain high-quality service standards and customer satisfaction

REQUIREMENTS

Slovenian at C2 level and advanced English
Strong communication and interpersonal skills (written and spoken)
Comfortable using Office 365 CRM systems and internal tools
Problem-solving mindset with a solution-oriented approach
Positive attitude and resilience in handling challenging situations
Goal-oriented and adaptable to changing priorities
Interest in the travel or accommodation sector
Previous customer service or contact center experience is a plus

DESIRABLE SKILLS

Process improvement and efficiency mindset
Team collaboration and cross-functional communication
Emotional intelligence and customer empathy
Critical thinking and decision-making skills
Open-mindedness and adaptability
Proactive solution-driven attitude

WHAT WE OFFER

Salary & Contract
27 working days of paid holidays per year
Temporary contract with potential for growth

Benefits & Perks
Feel Good program: Spanish classes team activities sports (running beach volleyball skating and more)
Private health insurance (upon permanent contract)
Flexible benefits (e.g. transport childcare support after probation)
Modern office space near Westfield Glòries well connected by public transport
Multicultural and international work environment

Training & Development
3 weeks of initial training
Ongoing coaching and career development opportunities
Work in a fast-growing industry-leading company

If you are passionate about travel enjoy helping people and want to grow in an international environment this is your opportunity.

Apply now and start your journey in the travel industry!