Realtime Analyst Workforce Management
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: 100% Onsite
Locations:
- MOA Pasay
- Alabang
Requirements:
- At least 2 years in college (No back subjects)
- Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment
Job Responsibilities:
- Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations.
- Proactively adjust schedules and oversee overtime and voluntary time off to maintain peak staffing levels.
- Support agents with straightforward troubleshooting and meticulously document any system issues encountered.
- Generate and distribute precise Intraday and other essential reports promptly to keep everyone informed.
- Protects the confidentiality of the organizations strategies objectives and practices.
