Operations Manager
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Onsite (McKinley Taguig)
Job Summary:
Operations Manager champions visionary and hands-on leadership for CE support spearheading scalable delivery fostering leadership growth and guaranteeing unwavering service excellence. This role expertly oversees end-to-end operations while seamlessly aligning people strategies with client goals.
Key Responsibilities:
- Lead dynamic CE teams and Assistant Managers across Tier 1-3 operations inspiring excellence at every level.
- Oversee and optimize key performance metrics such as SLAs CSAT quality cost and team growth.
- Champion operational strategies driving continuous improvement and boosting efficiency across the board.
- Serve as the senior escalation point expertly managing critical operational client or delivery risks with confidence.
- Partner closely with senior stakeholders in Recruitment HR Workforce QA and Product to align goals and maximize impact.
- Foster leadership development and succession planning to build a strong future-ready CE operations team.
Qualifications:
- Bachelors degree
- Minimum 24 months experience as an Operations Manager or equivalent.
- Demonstrated success in leading large BPO teams through multiple leadership layers.
- Expertise in driving performance management ensuring robust governance and delivering exceptional service quality.
Core Competencies:
- Driving visionary leadership and flawless execution
- Seamlessly collaborating with cross-functional stakeholders
- Harnessing business insights through performance analytics
- Expertly navigating change and mitigating risks
