Care Team Assistant

PACE a member of Empath Healthis seeking a compassionate Care Team Assistantto join our interdisciplinary PACE team in Tampa FL. In this role the Care Team Assistant provides administrative support to the PACE Center which encompasses the clinic and/or day center. Handles a variety of administrative duties to ensure accurate record keeping comply with participant capacity for day center adequate member flow through the clinic and support for some related marketing activities.

What is PACE

The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes.

• Relationship-Based Care with Real Impact: Build long-term connections with participants supporting them through all stages of carethis is a meaningful alternative to traditional inpatient or facility-based care.
• Team-Driven Preventive Focus: Collaborate closely with physicians social workers therapists and other clinicians in a proactive care model focused on prevention wellness and holistic well-being.

What Youll Do

• Manages the PACE Center reception desk/Clinic reception desk
• Greet and assist participants visitors and vendors with professionalism and respect
• Manage phone calls clinic schedules transportation and appointments
• Maintain confidentiality and accurately update participant medical records
• Prepare authorizations correspondence reports and administrative packets
• Manage mail supplies and front desk readiness

Why Join Empath Health

• Earn Competitive Pay:Your skills and contributions are recognized and rewarded.
• Benefits & Wellness:Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
• Industry-Leading PTO:5 weeks to rest recharge and live your Full Life.
• Grow Your Career:CEU support tuition reimbursement and advancement opportunities.
• Make a Difference:Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.

What Youll Need

• High school diploma or general education degree (GED); 7 plus years in administrative writing office experience. PACE knowledge and experience a plus.
• A minimum of two (2) years in a medical setting (hospital clinic medical office nursing home etc.). Has worked with the elderly and/or chronically ill. Experience managing patient schedules and a busy front desk or office environment.
• Working knowledge of medical office hospital and/or clinic environments including protocols practices and procedures.
• Proficient in the use of Microsoft Office products such as Word Excel and Outlook. Working knowledge of PowerPoint and Access.
• Must be able to create spreadsheets letters and tables independently.
• Knows how to use scheduling software and/or uses Excel to manage schedules.
• Familiarity with medical terminology and healthcare billing or claims.
• Data entry and database management using Electronic Medical Record (EMR) systems or equivalent systems.
• Ability to effectively and efficiently plan prioritize and follow-up on responsibilities.

What Youll Find at Empath Health

Unified in empathy we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.
Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.
At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.

Required Experience:

Junior IC