P&C Liability Property Damage Adjuster

Key Responsibilities

• Review new assignments within 24 hours of assignment and completion of the Plan of Action
• Contact the Insured or Claimant within 24 hours of assignment
• Assign appraisers or coordinate the receipt of damage estimates according to the client guidelines or approval
• Determine if estimates or appraisals are appropriate based upon reported damages and other evidence
• Gather evidence of damages set and adjust reserve amount appropriately
• Interview the Claimant Insured and/or witnesses as necessary
• Evaluate the facts and law to determine liability and the amounts owed
• Daily review of workflow and claim system reminders with follow-up and significant progress toward completion of any task set as a reminder or received in workflow within 72 hours
• Request payment authorization according to the client guidelines and Davies Claims North America policy and procedures
• Follow client guidelines for any claim denial
• Obtain internal investigation reports from the Insured when permitted by the client
• Determine degree of Attorney involvement if necessary
• Always act with the utmost good faith in handling of the claim from beginning to closure Set reminders within the claim system for necessary follow-up in an appropriate time frame
• Accurately record any communication or activity relevant to the claim in the claim system notes
• Follow branch procedures to image documents sent to you that are relevant to the claim file including emails
• Meet the requirements of Continuing Education as required for licensure as an adjuster
• Maintain a 95% claim closure ratio
• Report to the Excess Carrier on any claim that meets the requirements to do so
• Immediately notify the supervisor and the client of any Summons and Complaint received identify assigned defense counsel and communicate and cooperate with defense counsel
• Read and understand the Excess Carrier Insurance Policy
• Develop a working knowledge of Loss of Business Income and Extra Expense
• Check for the Claimants compliance with the provisions in F.S. 768.28 Sovereign Immunity
• Evaluate the claim for subrogation opportunities and for possible fraud
• Identify and pursue subrogation contribution indemnification and/or other opportunities to compel third parties to bear their share of responsibility
• Assist others as called upon by the Claims Supervisor and/or Manager
• For Third-Party Vehicle Damage claims: interview the insured driver or other involved parties
• For Third-Party Vehicle Damage claims: determine the injury status of all persons involved in a crash investigation
• For Third-Party Vehicle Damage claims: obtain a recorded statement immediately if injury is indicated
• For Third-Party Vehicle Damage claims: obtain Certificate of Destruction when called for by the Statue (total loss)
• For Third-Party Vehicle Damage claims: verify ownership of the vehicle
• For Third-Party Vehicle Damage claims: arrange for the removal of Claimant vehicle from facilities where storage is accruing (with Claimant permission if settlement has not taken place and liability exists upon the Insured)
• For Third-Party Vehicle Damage claims: interact with insurance adjusters from other companies obtaining information needed to process the claim
• For Third-Party Vehicle Damage claims: send out subrogation paperwork to the Claimant and/or their insurer and follow up to completion of subrogation efforts
• For Third-Party Vehicle Damage claims: check for lien holders prior to issuing payment
• Exhibit company values of We are Dynamic We are Innovative We are Connected and We Succeed Together
• Perform other duties as assigned

Skills knowledge & expertise

• 1 year of adjusting experience
• Bachelors degree or three or more years of equivalent work experience
• Proficiency in Microsoft Office Suite
• Superb communication skills verbal and written conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Equal Employment Opportunity & Legal Notices

• Medical dental and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Timeoff policies including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for nonexempt employees
• Paid holidays
• Life insurance and shortterm and longterm disability coverage