Receptionist

Who We Are

Tracing our original history back to 1920 EJF Real Estate Services has been a family-owned family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge hands-on industry experience and best-in-class customer service work together to help communities thrive. Want to join in on the fun

What You Do

The Front Desk Receptionist serves as the first point of contact for residents board members vendors and visitors to the HOA management office. This role is responsible for providing professional courteous service while supporting daily administrative operations and helping ensure efficient communication between residents and management.

Front Desk & Customer Service

• Greet residents board members vendors and visitors in a professional and friendly manner
• Answer and direct incoming phone calls and emails appropriately
• Respond to general inquiries regarding accounts maintenance requests forms and community procedures
• Maintain a welcoming and organized front office environment

• Receive log and distribute incoming mail packages and deliveries
• Assist with data entry filing scanning and document management
• Prepare and distribute notices letters and general correspondence as directed
• Maintain office calendars meeting room schedules and visitor logs

Resident & Community Support

• Assist residents with accessing forms applications basic account information and parking/pool passes
• Track and route maintenance requests or concerns to the appropriate manager
• Support board meetings and community events as needed (sign-in sheets materials copies)

Vendor & Office Coordination

• Coordinate vendor arrivals and notify management of on-site services
• Maintain office supply inventory and submit restocking requests
• Follow office procedures related to confidentiality records and resident information
• High school diploma or equivalent
• 1 year of receptionist customer service or administrative experience
• Strong verbal and written communication skills
• Proficient in Microsoft Office (Outlook Word Excel)
• Professional demeanor with strong customer service skills

Qualifications

• Experience in property management HOA or real estate environment preferred
• Familiarity with property management software
• Bilingual (a plus not required)
• Excellent interpersonal and communication skills
• Strong organizational and time-management abilities
• Ability to multitask and prioritize in a fast-paced office environment
• Attention to detail and discretion with confidential information
• Dependable punctual and team-oriented

Physical Requirements

• Ability to sit or stand for extended periods
• Occasionally lift and carry office materials up to 25 lbs.

Work Environment

• Professional office setting with regular interaction with residents and vendors

Core Values

All EJF employees must exhibit our core values in their roles and daily interactions.

1. Own It Always
2. Get Better Every Day
3. Hustle Hard

What We Offer

EJF offers eligible full-time employees:

• Comprehensive health benefits package
• Employer-paid Life and Disability insurance
• 401(k) plan with 4% company match and immediate vesting
• Flexible PTO policy and 13 paid holidays
• Annual professional development stipend
• And much more...

EJF is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to any protected category under Federal law or laws of the District of Columbia. If you are an applicant that requires reasonable accommodation please email us at