Social Services Manager

JOB TITLE: Social Services Manager

Fair Labor Standards Act (FLSA) Status: Exempt
Reports to: Director of Community Engagement and Innovation

JOB SUMMARY: The Social Services Manager provides leadership and direct oversight of the Social
Services Department at Spectra Health. They are responsible for supervision of Community Health Workers
(CHWs) case workers and social work interns while also being responsible for direct care services that include
behavioral health assessments resource assessments development of care/service plans and crisis assessment
and intervention. The Social Services Manager works within an integrated team to lead plan and implement
patient programs within Spectra Health.

ORGANIZATIONAL PHILOSOPHY:
Privacy & confidentiality: Maintain strict adherence to privacy and confidentiality protocols ensuring
the protection of both patient and employee information in accordance with Spectra Healths policies.
Champion organizational values: Promote and embody Spectra Healths core values of Compassion
Trust Respect Equity and Inclusivity in all interactions and decision-making processes.
Culture of safety: Foster a culture of safety; proactively addressing hazards incidents and security
concerns while contributing to a positive and safe work environment for employees and patients.
Teamwork & collaboration: Approach teamwork with a positive and collaborative mindset building
strong relationships across departments and sharing knowledge and experiences to enhance overall
organizational effectiveness.
Be part of the solution: Actively support organizational change offering solutions participating in
leadership initiatives and championing efforts that align with Spectra Healths evolving mission and
goals.
Patient-centered decision making: Prioritize the best interests of Spectra Healths patients ensuring
quality care and positive outcomes.
Training & meetings: Complete mandatory training requirements and attend at least 80% of
departmental meetings to stay informed and aligned with organizational goals and policies.
Policy adherence & compliance champion: Strictly adhere to all Spectra Health policies and
procedures and act as a departmental advocate for Spectra Healths Compliance Program activities.

ESSENTIAL JOB FUNCTIONS:
Provide leadership and daily oversight to the Social Services Department within an integrated primary
care setting.
Represent the Social Services Department on internal committees as assigned.
Coordinate and lead efforts related to the execution of the Spectra Plan discount program.
Coordinate and lead efforts related to insurance enrollment especially leading up to Open Enrollment
periods.
Oversee the hiring/training and provide direct oversight and supervision to case workers CHWs and
social work interns.
Provide brief behavioral health consultation services to patients using the Primary Care Behavioral
Health Model as needed.
Assist the primary care team in developing processes behavioral interventions and patient education to
improve self-management of chronic disease.
Social Services Manager
Comply with documentation and billing requirements for services provided in shared electronic health
record.
Ability to work in both the Larimore and Grand Forks locations.
Coordinate and provide care that is safe timely effective efficient and patient centered.
Develop care plans and if appropriate provide case management that includes but is not limited to case
files referrals and other related documents for the treatment of clients; prepare related documentation
for civil commitment hearings or other legal proceedings; keep abreast of patient data to ensure
appropriate treatment and care are delivered.
Develop care plans and work with CHW staff to implement and manage patient care plans.
Initiate and manage assessment and referrals to CHW staff.
If appropriate provide Free Through Recovery/Community Connect Care Coordination services to
referred patients. Handle case assignments draft service plans review case progress and determine case
closure in compliance with program guidelines.
Coordinate with providers staff and other agencies to deliver integrated patient care.
Ability to understand navigate and communicate billing and insurance complexities to patients. Strong
working knowledge of the Spectra Plan discount program.
Willingness to accompany patients to appointments within Spectra Health and to partner agencies.
Manage data collection requirements.
Develop and maintain relationships with other social services agencies.
Assist or conduct outreach efforts on behalf of Spectra Health.
Assist with grant writing and ensure execution and compliance of grant requirements.
Coordinate with certified interpreter staff to meet patient needs.
Other duties as deemed necessary by the Director of Community Engagement and Innovation.

JOB QUALIFICATIONS:
Required:
Masters Degree in Social Work
Credentialed as an LMSW (Licensed Masters Social Worker) in North Dakota
Valid Drivers License Licensed and Insured Vehicle
CPR/BLS certification is required or must be obtained within six (6) weeks of employment.
Preferred:
Previous community health experience.
Previous supervisory experience.
Experience working with Interpreters.
Experience with program development implementation and evaluation.

PHYSICAL REQUIREMENTS: The Social Services Manager is a position that exists in an office clinic and
community setting. When in the office setting the job requires the ability to sit for long periods of time at a
desk or workstation. When in a clinical setting there may be long periods of time on ones feet standing and
moving throughout the clinical environment. Periodically the position requires lifting or carrying items
appropriate for an office environment not more than 20lbs.
Social Services Manager

REMOTE WORK: The Social Services Manager is not eligible for full-time or hybrid remote work. For more
information about remote work please see HR Policy 1.28 Remote Work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties
or responsibilities that are required of the employee for this job. Duties responsibilities and activities may
change at any time with or without notice.

Spectra Health provides job opportunities salaries and benefits training promotions facilities and other
conditions of employment without discrimination based on race color national origin religion sex age
disability genetic information or any other characteristic protected by federal or state laws. Spectra Health
does not retaliate against applicants employees or former employees for filing a charge or complaint of
discrimination participating in a discrimination investigation or lawsuit or opposing discrimination.

Required Experience:

Manager