Lead ServiceNow Senior Developer

Job Title: Lead ServiceNow Senior Developer onsite role (relocation is fine)

Location: Franklin Tennessee
Job Summary

We are seeking a highly experienced ServiceNow Senior Developer with 10 years of IT experience and deep hands-on expertise in the ServiceNow platform. The Senior Developer will lead the design development implementation and optimization of ServiceNow solutions across multiple modules ensuring scalable secure and best-practice implementations.

This role requires strong technical leadership close collaboration with business stakeholders mentoring of junior developers and ownership of end-to-end delivery.

Key Responsibilities

Platform & Solution Development

• Lead the design and development of custom ServiceNow solutions including Catalog Items Record Producers Order Guides Forms Flows and Integrations.
• Architect and implement complex Flow Designer workflows approvals notifications routing logic and Decision Tables.
• Develop and maintain custom Service Portals including complex pages UI components custom widgets and responsive UX designs.
• Create and optimize dashboards reports and performance analytics for operational and executive reporting.
• Design and implement client scripts server-side scripts Script Includes Business Rules and UI Policies following best practices.

Technical Leadership & Governance

• Oversee ServiceNow development activities to ensure compliance with best practices security performance and governance standards.
• Guide architectural decisions related to platform customization vs. configuration.
• Review and approve technical designs and code developed by junior/offshore developers.
• Ensure consistent use of naming conventions update set practices and documentation standards.
• Identify and proactively address technical debt performance issues and platform risks. Change Release & Testing

• Manage update set strategy and oversee promotion across environments (DEV TEST UAT PROD).
• Coordinate with QA and business teams for UAT support defect resolution and release readiness.
• Implement and support automated testing tools and regression testing strategies.
• Perform and oversee unit integration and regression testing to ensure high-quality releases. Collaboration & Stakeholder Engagement

• Partner with Product Managers Business Analysts Service Catalog Managers and Process Owners to translate business requirements into scalable technical solutions.
• Act as a technical point of contact for onshore/offshore teams and third-party vendors.
• Coordinate with ServiceNow vendors and support teams on product issues upgrades and patches.
• Provide demos walkthroughs and solution presentations to technical and non-technical stakeholders.

Platform Knowledge & Continuous Improvement

• Maintain deep and current knowledge of ServiceNow releases upgrades new features and roadmap capabilities.
• Lead and support platform upgrades implementing new functionalities where beneficial.
• Recommend process improvements and platform enhancements to maximize ServiceNow ROI.

Documentation Training & Mentorship

• Create and maintain technical documentation for forms workflows flows integrations custom applications and configurations.
• Contribute to knowledge bases and Confluence documentation.
• Conduct training sessions and knowledge transfer for administrators developers and business users.
• Mentor junior developers and citizen developers providing guidance on design development and troubleshooting.