UIUX Designer
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Human-Centered Design (HCD) Strategist
Duration: 24 Months Extendable
Duration: 24 Months Extendable
Location: Baltimore MD (Hybrid)
Hours Per Week: 40
Interview Type: TBD (Phone/Webcam/In-person)
Hours Per Week: 40
Interview Type: TBD (Phone/Webcam/In-person)
Responsibilities:
Serve as the Senior Human-Centered Design (HCD) Strategist on MHBEs Medicaid outcome-focused pilot team contributing senior domain expertise while collaborating across policy operations eligibility and information technology functions.
Lead human-centered design practice across the Medicaid eligibility enrollment and renewal lifecycle analyzing current-state journeys designing improvements and supporting implementation alongside program and IT teams.
Conduct qualitative user research with Medicaid beneficiaries and frontline eligibility staff to surface pain points friction points and unmet needs across the consumer and worker experiences.
Translate research findings into service blueprints journey maps prototypes and design recommendations that inform service design and technical improvements to MHBE platforms supporting Medicaid eligibility and enrollment.
Ensure all design work prioritizes usability accessibility (Section 508 and WCAG) inclusion and equity for diverse populations.
Apply and contribute to design system standards to drive consistency and quality across the user experience.
Facilitate stakeholder engagement across program staff IT teams executive leadership and beneficiary communities.
Present research findings and design recommendations in clear decision-ready formats.
Ensure compliance with federal and state policies while delivering measurable improvements.
Lead HCD capacity-building initiatives mentoring teams and embedding user-centered practices.
Collaborate with engineers product managers and business analysts to translate HCD insights into technical requirements and user stories.
Adhere to MHBE PMO policies security and change control processes.
Lead human-centered design practice across the Medicaid eligibility enrollment and renewal lifecycle analyzing current-state journeys designing improvements and supporting implementation alongside program and IT teams.
Conduct qualitative user research with Medicaid beneficiaries and frontline eligibility staff to surface pain points friction points and unmet needs across the consumer and worker experiences.
Translate research findings into service blueprints journey maps prototypes and design recommendations that inform service design and technical improvements to MHBE platforms supporting Medicaid eligibility and enrollment.
Ensure all design work prioritizes usability accessibility (Section 508 and WCAG) inclusion and equity for diverse populations.
Apply and contribute to design system standards to drive consistency and quality across the user experience.
Facilitate stakeholder engagement across program staff IT teams executive leadership and beneficiary communities.
Present research findings and design recommendations in clear decision-ready formats.
Ensure compliance with federal and state policies while delivering measurable improvements.
Lead HCD capacity-building initiatives mentoring teams and embedding user-centered practices.
Collaborate with engineers product managers and business analysts to translate HCD insights into technical requirements and user stories.
Adhere to MHBE PMO policies security and change control processes.
Required/Preferred Skills:
Minimum Qualifications
- A minimum of seven (7) years of experience as a Human-Centered Designer Service Designer UX Strategist or equivalent role including work in regulated or large-scale environments.
- Experience designing digital products using human-centered design principles.
- Strong cross-functional collaboration and communication skills.
- Expertise in qualitative research methods (user interviews usability testing synthesis).
- Expertise in service design methods (journey mapping service blueprinting prototyping).
- Experience with accessibility standards (WCAG Section 508).
- Experience working in government or regulated environments.
Preferred Qualifications
- Experience with Medicaid CHIP SNAP TANF or public sector benefits programs.
- Experience with healthcare public sector or nonprofit organizations.
- Knowledge of federal/state compliance and procurement processes.
- Experience in agile delivery or modernization projects.
- Experience with design systems and AI-assisted workflows.
- Experience in content design and plain language initiatives.
- Experience mentoring teams and leading workshops.
- Relevant certifications (NNG IDEO CUA etc.).
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector Enterprise Solutions Professional Services Ecommerce Projects and Products. Within Public Sector business unit we cater IT Professional Services to Federal State and Local. We have multiple awards/ contracts with 30 states including but not limited to NY CA FL GA MD MI NC OH OR CO CT TN PA TX VA NM VT and WA.
If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
