Customer Service Representative

Company Overview

About Southend Pharmacy
Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision operational clarity and a human-first approach. Licensed in 35 states and focused on longevity-aligned therapeutics we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation ambition and clinical excellenceblending precision clarity and compassionate support to help providers deliver patient-centered clinically guided care across every step of the treatment journey.

Job Summary

TheCustomer Service Representativewill be the primary point of contact for our customers proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings and overall customer experience. Youll play a vital role in providing friendly efficient and accurate assistance to all who interact with Southend Pharmacy.

Key Responsibilities

• Serve as the primary point of contactfor customers building strong relationships and proactively understanding their needs to offer tailored solutions

• Respond promptly and professionallyto all customer inquiriesmedication orders and requests via phone email and digital channels

• Accurately processcustomer informationprescriptions and insurance details to ensure efficient and timely order fulfillment

• Collaborate closelywith the pharmacy team to coordinate medication orders shipments and other essential customer services

• Maintain meticulous records and documentationto support robust customer relationships and ensure fullregulatory compliance

• Identify and suggest opportunitiesto enhance the customer experience and improve operational processes to the management team

• Uphold the highest standardsof customer servicepatient privacy and confidentiality at all times

• Responsible for performing other duties as assigned and required to support departmental and organizational goals

What We Require

• Ability and willingness to workonsite five (5) days per weekat our office located at4802 N. Sam Houston Pkwy W. (Beltway 8 & Bammel N. Houston) Houston Texas.

• Proficiency in using computer systems electronic health records and other relevant software

• Excellent communication and interpersonal skills with the ability to interact effectively with diverse customer groups

• Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations

• A commitment to continuous learning and a passion for delivering exceptional service to our customers

Preferred Requirements

• Bilingual language skills (e.g. English and Spanish) are a significant plus

• Prior experience in a pharmacy or healthcare customer service environment

• Prior experience working in ahigh-volume call center or customer support environmentwith in-office collaboration and team-based operations

• Working knowledge ofGoogle Workspace(Docs Sheets Gmail and Calendar) for communication documentation and workflow management

• Experience utilizing a cloud-based phone and contact center platform such as RingCentral for inbound/outbound customer interactions

• Familiarity with Creatio or similar CRM platforms for managing customer interactions case documentation and workflow tracking

• Exposure to or experience using Life File or similar customer record or document management systems

• Comfort navigatingmultiple systems simultaneouslywhile maintaining accuracy and providing a high level of customer service

• Strong typing and data entry skills with the ability todocument interactions clearly and accurately in real time

Physical Requirements

• Ability to sit for extended periods of time at a desk and working on a computer

• Ability to communicate effectively in person over the phone or via virtual meeting

• Ability to maintain focus in a typical office environment with moderate noise levels

• Ability to perform repetitive motions with hands and arms such as typing

What We Offer

• Full benefits package including medical vision dental 401(k) with company match PTO Flex days holidays performance-based bonus opportunities opportunities for career advancement & professional development collaborative and supportive work environment and more!

Southend Pharmacy does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Equal Opportunity Employer Statement
Southend Pharmacyis proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetic information disability age veteran status or any other characteristics protected by applicable law.

If you have any questions or require immediate assistance or accommodations during the application or interview process please contact us at