ServiceNow Developer CSM with AI Skills

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Company: WillWare Technologies
Role: ServiceNow Developer CSM with AI
Experience: 4 Years
Location: Chennai Bangalore Hyderabad Noida Pune Gurugram
Work Mode: Onsite

Job Description:

The resources should have strong all-around ServiceNow skills including develop
Experience implementing AI capabilities within ServiceNow CSM including Now Assist for CSM and Generative AI use cases.
Hands-on experience with Virtual Agent and conversational AI to automate customer support interactions.
Knowledge of Predictive Intelligence for case categorization routing and prioritization.
Ability to design AI-driven workflows to improve case resolution and customer experience.
Advanced ServiceNow development and system integration work to be done (like Jira to SNOW for example)
Good Aptitude/Willingness to work extended shifts
Good Functional knowledge in Service Now
Have sound knowledge in SNOW Development basics
Have experience in writing Business Rules Scripts/Policies Custom tables
Have idea on Service Now CSM
Have knowledge on SNOW integration
SNOW Admin Certification(CSA)

Good To Have:

Deployment and post-deployment training and hyper-care activities

Roles and Responsibility:

Create a workflow perhaps with a customized task or using an actual Service Now Workflow
Solve some more complex problems around automation orchestration integration and customer-facing processes.
Create Custom Table create a daily job to consume data and populate the custom table use business rules for the ingestion
Create a pretty easy-to-use web page for searching the custom table
Modify and existing Service Catalog to insert records in the custom table
End to end testing before code promotion to prod - smoke testing sanity testing and regression testing
Develop SNOW forms and workflow independently from requirement gathering template
Troubleshooting of issues and fixing
Deployment in UAT TEST and Production

Required Skills:

ServiceNowCSMConversational AIVirtual Agent

Company: WillWare TechnologiesRole: ServiceNow Developer CSM with AIExperience: 4 YearsLocation: Chennai Bangalore Hyderabad Noida Pune GurugramWork Mode: OnsiteJob Description: The resources should have strong all-around ServiceNow skills including develop Experience implementing AI capabilities wi...